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After updating certificate on real server, unable to access the webpage

 

Information

 

Summary:

After updating certificate on real server, unable to access the webpage

Environment:

Product: Loadmaster

Version: Any

Platform: Any

Application: HTTPS web applications

Question/Problem Description:

After updating the cert on the real server and the kemp, the VIP for that real server is no longer working

Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause:

After updating the certificate, the new cert was not applied on the 443 IIS service.

Therefore when user visited the RS directly, no page was being displayed, as the health check also failed.

Resolution: Make sure to apply the correct wildcard certificate (new) to the RS after updating certificates to it.
Workaround:  
Notes:  

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