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Offline licensing option is greyed out for several of the End User's LoadMasters.

 

Information

 

Summary:

The offline licensing option is grayed out on Loadmaster.

Environment:

Product: Loadmaster

Version: Any

Platform: Any

Application: Any

Question/Problem Description:

End-user not enable to perform offline license on KEMP as it's grayed out, only option available is Online licensing.

Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause:  
Resolution: The customer needs to contact support for this so we can xroot the device and remove the _INITIAL_SPLA via xroot.
Workaround:  
Notes: Contact Support

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