Offline licensing option is greyed out for several of the End User's LoadMasters.
Information
| Summary: |
The offline licensing option is grayed out on Loadmaster. |
| Environment: |
Product: Loadmaster Version: Any Platform: Any Application: Any |
| Question/Problem Description: |
End-user not enable to perform offline license on KEMP as it's grayed out, only option available is Online licensing. |
| Steps to Reproduce: | |
| Error Message: | |
| Defect Number: | |
| Enhancement Number: | |
| Cause: | |
| Resolution: | The customer needs to contact support for this so we can xroot the device and remove the _INITIAL_SPLA via xroot. |
| Workaround: | |
| Notes: | Contact Support |