IP Address being denied by the WAF Country blocking
Information
| Summary: |
An IP Address is being incorrectly blocked by WAF |
| Environment: |
Product: LoadMaster Version: All Platform: All Application: HTTP(s) based Apps. |
| Question/Problem Description: |
Connections are being blocked incorrectly by the MaxMind Database (country) |
| Steps to Reproduce: | |
| Error Message: | Wafd: Critical. Blocking client [msg "Client from blocked country(<Country Code>)"] [data "<IP Address>"] [severity "CRITICAL"] [tag "paranoia-level/1"] |
| Defect Number: | |
| Enhancement Number: | |
| Cause: | IP Address from another country being marked as blocked incorrectly. This is directly related to MaxMind since this is the third party the LoadMaster obtains the GEO location data from. |
| Resolution: |
Since this is managed by a Third Party, the recommendation is to submit a GEO IP data correction request as explained below: |
| Workaround: | Disable the country that is blocking the request within the WAF advanced settings. |
| Notes: |