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IP Address being denied by the WAF Country blocking





An IP Address is being incorrectly blocked by WAF


Product: LoadMaster

Version: All

Platform: All

Application: HTTP(s) based Apps.

Question/Problem Description:

Connections are being blocked incorrectly by the MaxMind Database (country)

Steps to Reproduce:  
Error Message: Wafd: Critical. Blocking client [msg "Client from blocked country(<Country Code>)"] [data "<IP Address>"] [severity "CRITICAL"] [tag "paranoia-level/1"]
Defect Number:  
Enhancement Number:  
Cause: IP Address from another country being marked as blocked incorrectly. This is directly related to MaxMind since this is the third party the LoadMaster obtains the GEO location data from.

Since this is managed by a Third Party, the recommendation is to submit a GEO IP data correction request as explained below:

Workaround: Disable the country that is blocking the request within the WAF advanced settings.

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Sergio Branda

thanks a lot for the quick response!