How to Transfer Ownership of a LoadMaster

You can change ownership of a LoadMaster to a new user by updating the license using the new owner’s KEMP ID.

The firmware on the LoadMaster must be 7.1-28 or above in order to change ownership of the LoadMaster using this process.

Note: Both the old and new user receive notifications that a change has been made.

If you do not have a KEMP ID, you can create one using this link:

If you do not know your KEMP ID password, you can reset it using this link:

If you have not yet activated your KEMP ID or if you have not received email confirmation, you can resend the activation email using this link:

If the LoadMaster has access to the internet:

  1. Access the LoadMaster Web User Interface (WUI).
  2. Navigate to System Configuration > System Administration > Update License.
  3. Select Online Licensing and enter your KEMP ID and password.
  4. Click Update License.



Alternatively, if the LoadMaster does not have internet accessm you can use the offline method:

  1. Navigate to System Configuration > System Administration > Update License.
  2. Select Offline Licensing and click the Get License link.
  3. Enter your KEMP ID and password (leave the Order ID field blank).
  4. Upon completion, the license will be emailed to you.
  5. Copy and paste the License, from start to finish, into the License box.
  6. Click Update License.



For further information, refer to the Licensing Feature Description:

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