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How to transfer administrative ownership of a LoadMaster to a different Kemp ID

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The transfer of administrative ownership involves changing the Kemp ID associated with the license and re-licensing the LoadMaster. This transfer procedure only applies to transfer of administrative ownership within an organization. Ownership may not be transferred to a 3rd party.

The firmware on the LoadMaster must be 7.1-28 or above in order to change ownership of the LoadMaster using this process.

Note: Both the old and new Kemp ID's will receive notifications that a change has been made.

It might happen that you will come across informative Popups. You simply need to acknowledge them.

 

If you do not have a Kemp ID, you can create one using this link:
https://kemptechnologies.com/kemp-id-registration/

If you do not know your Kemp ID password, you can reset it using this link:
https://alsi.kemptechnologies.com/resetpassword/

If you have not yet activated your Kemp ID or if you have not received email confirmation, you can resend the activation email using this link:
https://alsi.kemptechnologies.com/resend-activation-email

 

1. If the LoadMaster has access to the internet:

  1. Access the LoadMaster Web User Interface (WUI).
  2. Navigate to System Configuration > System Administration > License Management.
  3. Select Online Licensing and enter your Kemp ID and password.
  4. Click Update License/Owner.update_license_online.png

 

2. If the LoadMaster does not have direct internet access you need Offline Licensing

2.1 You have a Workstation with Internet access that can connect to the LoadMaster:

  1. Navigate to System Configuration > System Administration > License Management.
  2. Select Offline Licensing and click the Get License link.
    update_license_offline_getlink.png
  3. Select your LoadMaster Type (Hardware, Virtual, ....)
  4. Enter your Kemp ID and password (leave the Order ID field blank).
    update_license_offline_getlink_license.png
  5. Upon completion, the license will be emailed to you.
  6. Only needed if on top of the Owner change the License would have changed. (Like Support Extended or Subscription changes)
    1. Copy and paste the License, from start to finish, into the License box.
    2. Click Update License.

2.2 You have a Workstation with Internet Access that can't connect to the LoadMaster:

Option 1:

  1. Navigate to System Configuration > System Administration > License Management.
  2. Select Offline Licensing and click the Get License link.
    update_license_offline_getlink.png
  3. You can copy the offline licensing URL the LoadMaster has generated into a browser that has internet access and the most Information will be pre-populated, so you can follow the Steps on 2.1

Option 2:

  1. Go to https://licensing.kemp.ax/offline
  2. Choose your LoadMaster Type (Hardware, Virtual, ....)
  3. Manually enter the Serial Number, LoadMaster Access Code, Firmware Version
  4. Enter your Kemp ID and password (leave the Order ID field blank).
  5. Upon completion, the license will be emailed to you.
  6. Only needed if on top of the Owner change the License would have changed. (Like Support Extended or Subscription changes)
    1. Copy and paste the License, from start to finish, into the License box.
    2. Click Update License.update_license_offline.png

 

For further information, refer to the Licensing Feature Description:
https://support.kemptechnologies.com/hc/en-us/articles/203125319-Licensing

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