How to transfer administrative ownership of a LoadMaster to a different Kemp ID
The transfer of administrative ownership involves changing the Kemp ID associated with the license and re-licensing the LoadMaster. This transfer procedure only applies to transfer of administrative ownership within an organization. Ownership may not be transferred to a 3rd party.
The firmware on the LoadMaster must be 7.1-28 or above in order to change ownership of the LoadMaster using this process.
Note: Both the old and new Kemp ID's will receive notifications that a change has been made.
It might happen that you will come across informative Popups. You simply need to acknowledge them.
If you do not have a Kemp ID, you can create one using this link:
https://kemptechnologies.com/kemp-id-registration/
If you do not know your Kemp ID password, you can reset it using this link:
https://alsi.kemptechnologies.com/resetpassword/
If you have not yet activated your Kemp ID or if you have not received email confirmation, you can resend the activation email using this link:
https://alsi.kemptechnologies.com/resend-activation-email
1. If the LoadMaster has access to the internet:
- Access the LoadMaster Web User Interface (WUI).
- Navigate to System Configuration > System Administration > License Management.
- Select Online Licensing and enter your Kemp ID and password.
- Click Update License/Owner.
2. If the LoadMaster does not have direct internet access you need Offline Licensing
2.1 You have a Workstation with Internet access that can connect to the LoadMaster:
- Navigate to System Configuration > System Administration > License Management.
- Select Offline Licensing and click the Get License link.
- Select your LoadMaster Type (Hardware, Virtual, ....)
- Enter your Kemp ID and password (leave the Order ID field blank).
- Upon completion, the license will be emailed to you.
- Only needed if on top of the Owner change the License would have changed. (Like Support Extended or Subscription changes)
- Copy and paste the License, from start to finish, into the License box.
- Click Update License.
2.2 You have a Workstation with Internet Access that can't connect to the LoadMaster:
Option 1:
- Navigate to System Configuration > System Administration > License Management.
- Select Offline Licensing and click the Get License link.
- You can copy the offline licensing URL the LoadMaster has generated into a browser that has internet access and the most Information will be pre-populated, so you can follow the Steps on 2.1
Option 2:
- Go to https://licensing.kemp.ax/offline
- Choose your LoadMaster Type (Hardware, Virtual, ....)
- Manually enter the Serial Number, LoadMaster Access Code, Firmware Version
- Enter your Kemp ID and password (leave the Order ID field blank).
- Upon completion, the license will be emailed to you.
- Only needed if on top of the Owner change the License would have changed. (Like Support Extended or Subscription changes)
- Copy and paste the License, from start to finish, into the License box.
- Click Update License.
For further information, refer to the Licensing Feature Description:
https://support.kemptechnologies.com/hc/en-us/articles/203125319-Licensing