Troubleshooting request to KEMP (Ecs connection manager) failed
Information
| Summary: |
Users complaining of number of request failed when they try to make a request to KEMP. |
| Environment: |
Product: ECS connection manager/Loadmaster Version: Any Platform: Any Application: Any |
| Question/Problem Description: |
|
| Steps to Reproduce: | |
| Error Message: |
Users complained of error 502 being returned from VIP |
| Defect Number: | |
| Enhancement Number: | |
| Cause: |
The conclusion is that 502 error is coming from CDN in front of the KEMP and not the KEMP or the RS User mentioned that there is a CDN serving this VIP. The 502 error is coming from CDN in front of the KEMP and not the KEMP or the Real Servers |
| Resolution: |
This is most likely caused by RS failure The CDN is reporting error 502 due to the health check failures causing the kemp VIP to go down. |
| Workaround: | |
| Notes: |