Kemp Support, how can we help?

The latest application delivery knowledge and expertise at your fingertips.

  1. Kemp Support
  2. Knowledge Base
  3. Content Delivery

Troubleshooting request to KEMP (Ecs connection manager) failed

Updated: 

 

Information

 

Summary:

Users complaining of number of request failed when they try to make a request to KEMP.
Environment:

Product: ECS connection manager/Loadmaster

Version: Any

Platform: Any

Application: Any
Question/Problem Description:

 
Steps to Reproduce:  
Error Message:

Users complained of error 502 being returned from VIP
Defect Number:  
Enhancement Number:  
Cause:

The conclusion is that 502 error is coming from CDN in front of the KEMP and not the KEMP or the RS

User mentioned that there is a CDN serving this VIP.

The 502 error is coming from CDN in front of the KEMP and not the KEMP or the Real Servers
Resolution:

This is most likely caused by RS failure
Customer would need to investigate why the RS is failing during the mentioned times. Is it due to lack of resources? Network connectivity issues?

The CDN is reporting error 502 due to the health check failures causing the kemp VIP to go down.
Workaround:  
Notes:  

Comments

In this document