RDP to real server breaks with Transparency
3. Expand the Real Servers section and add the Real Server to be accessed.
Information
| Summary: |
RDP connectivity breaks when the default gateway of the real server is pointed to the local interface of the LoadMaster. |
| Environment: |
Product: LoadMaster Version: Any Platform: Any Application: Any |
| Question/Problem Description: |
When transparency is enabled and the default gateway of the real server is pointed to the local interface on the LoadMaster RDP connectivity to the real server is lost. |
| Steps to Reproduce: | |
| Error Message: | |
| Defect Number: | |
| Enhancement Number: | |
| Cause: |
This occurs due to asymmetric routing between the client, real server, and LoadMaster. |
| Resolution: |
In a one-arm configuration Server NAT will need to be disabled to allow access to the real server using RDP. This can be done when navigating to System Configuration > Miscellaneous Options > Network Options. In a two-arm configuration, an RDP connection will need to be created to allow RDP access to the real server. 1. In the main menu, select Virtual Services > Add New. 2. Create a Virtual Service on port 3389. 3. Expand the Real Servers section and add the Real Server to be accessed. |
| Workaround: | |
| Notes: | https://support.kemptechnologies.com/hc/en-us/articles/5701973933453-Transparency |