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Why did I get an email notifying that the Ownership of the LoadMaster has Changed?





This article outlines and explains the reason Progress/Kemp may send a notification email about a change of ownership after the customer performed a license update. 


Product: LoadMaster

Version: Any

Platform: Any

Application: Any

Question/Problem Description:

After performing a license update, why did I get an email notifying that the Ownership of the LoadMaster has Changed?

Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  

A license update is performed using a valid Kemp ID and password. After successfully performing a license update, the customer receives an email from Progress/Kemp stating as follows.

"The owner of the LoadMaster Serial Number "X" with "LoadMaster Model" + "subscription model" has been changed.
If you have not requested to change the owner and you suspect that your account may be compromised please contact KEMP Support."

This email will only be sent if the Kemp ID which the LoadMaster was previously licensed has changed when the license was updated. Please contact LoadMaster support if you are sure the Kemp ID has not changed since the previous license update or if you haven't performed a license update. 

It is important to highlight that this is a valid process to change the Administrative Ownership of the LoadMaster as described in this article How to transfer Administrative Ownership of a LoadMaster to a Different Kemp ID


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