Licensing Questions, Issues and Solutions

Common issues and questions about keeping your license updated.

Product: LoadMaster

Version: Any

Platform: Any

Application: Any

How to update your license or resolve any licensing errors.

• Common Issues
  • MAC address changing:
    • Licensing and MAC Address – Kemp Support (kemptechnologies.com)
    • Only access to Licensing WUI page after migration of a Virtual LoadMaster (VLM) to another Host. All services have stopped. – Kemp Support (kemptechnologies.com)
  • Cannot connect to licensing server
    • "Cannot connect to any licensing server" log message – Kemp Support (kemptechnologies.com)
  • License shows as expired:
    • License shows as expired – Kemp Support (kemptechnologies.com)
  • Showing "License Disallows Any Further Software Updates"
    • How to resolve the "License Disallows Any Further Software Updates" error message – Kemp Support (kemptechnologies.com)
  • Failed to retrieve license: 181
    • Failed to retrieve license: 181 - Failed to Generate License – Kemp Support (kemptechnologies.com)
  • Error code 2560
    • License attempt returns error code 2560 – Kemp Support (kemptechnologies.com)
• Common questions
  • Transferring licenses
    • How to transfer permanent LoadMaster licenses – Kemp Support (kemptechnologies.com)
  • How to get a trial license
    • How to get a LoadMaster Trial License – Kemp Support (kemptechnologies.com)
  • How to license a LoadMaster
    • How to license your LoadMaster – Kemp Support (kemptechnologies.com)
  • How to change ownership of a LoadMaster license
    • How to Change Ownership/Kemp ID associated with a LoadMaster(s) – Kemp Support (kemptechnologies.com)
• How to contact support
  • If assistance is still needed, please open up a support ticket using the "submit a request" button in the top right.
  • For a list of phone numbers please see the link below.
    • Contact Support – Kemp Support (kemptechnologies.com)