Customers are seeing a high amount of battery drain when using ActiveSync through the LoadMaster.
If they bypass the LoadMaster there is no issue.
This issue occurs because the LoadMaster is keeping connections to the clients open and this causes a higher than normal battery drain.
Disabling Enable TCP Keepalives resolves this issue. To do this, follow the steps below:
1. In the main menu, select System Configuration > Miscellaneous Options > Network Options.
2. Clear the Enable TCP Keepalives to check box.