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Alleviating Outlook timeouts using MAPI

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Sometimes Outlook clients time out when connecting to their Exchange 2010 servers via the LoadMaster, or Outlook clients do not respond when a CAS server fails.

To fix these problems, follow the step below in the LoadMaster Web User Interface (WUI):

  1. In the main menu, select System Configuration > Miscellaneous Options > L7 Configuration.
  2. Select the Drop Connections on RS failure check box. This feature will cause all connections between the client and LoadMaster to be immediately dropped on Real Server failure.
  3. In the main menu, go to System Configuration > Miscellaneous Options > Network Options.
  4. Increase the Connection Timeout to 86400. This will increase the idle connection timeout to 1 day.

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