Contact Us

 
Basic

  • Basic Content Rule Support
  • Support and Security Announcements
  • Access to KEMP Knowledge Base
  • Access to library of Application Templates
  • Software Updates
  • Phone, email and online support
  • 5x10 Support Availability
  • 1 Hour initial Response SLA
  • Advance Replacement
  • Priority Phone Support
  • 24x7 Support Availability
  • 4hr onsite replacement with engineer
  • Free VLM-200 included in purchase
  • Hardware Refresh Included
  • Support Manager Queue Alerting
  • Advanced Content Rule Support
  • Remote Configuration Services
  • Tier 3 Phone Support

Phone Numbers

North America

Toll Free (US and Canada)

+1 844-556-4398

Non Toll Free

+1 844-556-4398


EMEA

Main

+353 16-994-206

UK

+44 151-554-9050

Germany

+49 511 91709068

France

+33 170-394-946

Netherlands

+31 202-170-680


APAC

Singapore

+65 64948907

Australia

+61 261403454

  
Premium

  • Basic Content Rule Support
  • Support and Security Announcements
  • Access to KEMP Knowledge Base
  • Access to library of Application Templates
  • Software Updates
  • Phone, email and online support
  • 5x10 Support Availability
  • 1 Hour initial Response SLA
  • Advance Replacement
  • Priority Phone Support
  • 24x7 Support Availability
  • 4hr onsite replacement with engineer
  • Free VLM-200 included in purchase
  • Hardware Refresh Included
  • Support Manager Queue Alerting
  • Advanced Content Rule Support
  • Remote Configuration Services
  • Tier 3 Phone Support

Phone Numbers

North America

Toll Free (US and Canada)

+1 844-556-4398

Non Toll Free

+1 844-556-4398


EMEA

Main

+353 16-994-206

UK

+44 151-554-9050

Germany

+49 511 91709068

France

+33 170-394-946

Netherlands

+31 202-170-680


APAC

Singapore

+65 64948907

Australia

+61 261403454

   
Premium-Plus

  • Basic Content Rule Support
  • Support and Security Announcements
  • Access to KEMP Knowledge Base
  • Access to library of Application Templates
  • Software Updates
  • Phone, email and online support
  • 5x10 Support Availability
  • 1 Hour initial Response SLA
  • Advance Replacement
  • Priority Phone Support
  • 24x7 Support Availability
  • 4hr onsite replacement with engineer
  • Free VLM-200 included in purchase
  • Hardware Refresh Included
  • Support Manager Queue Alerting
  • Advanced Content Rule Support
  • Remote Configuration Services
  • Tier 3 Phone Support

Phone Numbers

North America

Toll Free (US and Canada)

+1 844-556-4398

Non Toll Free

+1 844-556-4398


EMEA

Main

+353 16-994-206

UK

+44 151-554-9050

Germany

+49 511 91709068

France

+33 170-394-946

Netherlands

+31 202-170-680


APAC

Service Option Not Offered

‡ Premium Plus Service availability varies by location. Hardware refresh available at the end of a 3-year Premium Plus support subscription with the purchase of an additional 3-year renewal.

§ Advanced content rule support and Remote Configuration Services are available as a paid add-on service at any support level.

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