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How to Upgrade the LoadMaster Firmware via FTP

There are some requirements that are needed before it is possible to upgrade the LoadMaster firmware via FTP:

  • Putty needs to be installed
  • A working FTP server must be in place
  • Port 21 must be open on the firewall (or the firewall needs to be temporarily disabled)

before you begin

  • the current firmware can be found here LoadMaster firmware download
  • when performing a firmware upgrade a reboot of the LoadMaster is required


 To update the LoadMaster using FTP, follow the steps below:

  1. Create a folder on the Desktop. Store the firmware patch in this folder.
  2. Run the FTP server.
  3. Add the folder from Step 1 to allow share permissions.
  4. On the FTP server, create a username and password to allow access to the shared folder.

  5. Connect to the LoadMaster via SSH (using Putty).
  6. Log in to the LoadMaster.
  7. Select options 7 Utilities > 1 Software Upgrade > 1 Install Update.

  8. Enter the IP address of the FTP server.console_software_upgrade4.png

  9. Enter the Username of the account on the FTP server that can access the firmware file.
  10. Then, enter the directory and the file. It must be the correct name and extension, for example /Kemp/LoadMaster_Firmware/

  11. Enter the Password.
    please note that this password will be in plain text as it is FTP not SFTP

  12. The LoadMaster will now transfer the firmware
  13. confirm that you want to install the firmware
    note a reboot will be required

For a HA (high availability) setup, the firmware needs to be updated on both units separately

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