1 Introduction

Kemp has built a large and loyal install base across a range of market segments, applications and geographies. These include a large number of customers who have deployed Kemp's LoadMaster load balancers in conjunction with Microsoft workloads. As a part of the solution for Microsoft workloads, a key component has historically been Microsoft's Forefront Threat Management Gateway (TMG). One key feature of TMG was that it offered customers a way to publish and protect workload servers such as Exchange Client Access Servers, especially in Internet-facing deployments where a clean separation between critical infrastructure and the public internet is essential.

Since the TMG product is no longer supported, Kemp has extended the LoadMaster platform with the Edge Security Pack (ESP), to replace and enhance the functionality that was available in TMG. This separately available feature pack builds on the existing core technologies that have enabled successful joint deployments of TMG and LoadMaster in internet-facing Microsoft workloads.

ESP functionality is only available on certain subscriptions. Please contact a Kemp representative if needed.

1.1 Related Firmware Version

Published with LMOS version 7.2.48.4 LTS. This document has not required substantial changes since 7.2.48.4 LTS. However, the content is in sync with the latest LoadMaster LTS firmware.

2 The LoadMaster Edge Security Pack (ESP)

The Kemp LoadMaster along with the Edge Security Pack (ESP) delivers a solution to customers who would have previously deployed TMG to publish their Microsoft applications.

The basic flow for ESP authentication is shown in the diagram above:

• Traffic from the client goes to the LoadMaster.
• The LoadMaster may present an authentication form asking the user to enter credentials.
• The Authentication Provider server then allows or rejects the request.
• If successful, the traffic is passed to the Real Servers.

The Kemp ESP offers the following key features:

• End point authentication for pre-authentication
• Persistent logging and reporting for user logging
• Single Sign-On (SSO) across Virtual Services
• LDAP Authentication from the LoadMaster to the Active Directory
• Basic authentication communication from a client to the LoadMaster
• Dual-factor authentication

A reboot is required after upgrading older versions of the LoadMaster to an ESP license.

2.1 End Point Authentication for Pre-Auth

Clients who are trying to access Virtual Services on the LoadMaster will have to provide Authentication information which is used by the ESP to validate the clients' right to access the service. In the event of success, the client is permitted to access the service, and in the event of failure the client is blocked until valid credentials are provided.

2.1.1 Persistent Logging and Reporting for User Logging

When clients try to access a service, an appropriate message is logged to allow monitoring by the administrator.

2.1.2 Single Sign-On Across Virtual Services

The LoadMaster is designed to handle multiple Virtual Services supporting unique workloads.  Access to these services can be authenticated through a single point of contact, by associating them with the same Single Sign-On (SSO) Domain.

The Virtual Services need to be on the same domain for this to work, for example ecp.example.com and www.example.com.

SSO in ESP will enable clients to only enter the authentication information when accessing the first Virtual Service and then this same information is used to access other services associated with the Single Sign-On Domain. Therefore, a client accessing Exchange will also be able to access SharePoint and other workloads if they are associated with the same Single Sign-On Domain.

2.1.3 LDAP Authentication from the LoadMaster to the Active Directory

Active Directory is the standard Authentication Provider for Microsoft workloads. LoadMaster will support the key connection types between the LoadMaster and the Active Directory.

For instructions on how to set up the server-side configuration, please refer to the relevant vendor's documentation.

2.1.4 Basic Authentication Communication from a Client to the LoadMaster

LoadMaster with ESP currently supports basic and form-based authentication between the client and the LoadMaster, providing clients with an optimum authentication experience.

Large and small businesses are deploying large numbers of internet-facing applications to support ever expanding business requirements. This rapidly growing number of servers needs to be scalable and highly reliable.  Above all, the access to these servers and services needs to be secure.  With the addition of ESP, the Kemp LoadMaster will continue to deliver on customer security requirements for internet facing applications in a world without Microsoft Forefront TMG, while continuing to address requirements for feature-rich and cost-effective scalability and high reliability.

For instructions on how to set up the server-side configuration, please refer to the relevant vendor's documentation.

2.1.5 Dual-factor Authentication

Some authentication mechanisms assume a dual-factor approach where both the Active Directory and a secondary mechanism are used in sequence. For these, the form includes the username, password and also a passcode which is checked after the username and password.

3 ESP Web User Interface (WUI) Options

The sections below describe the ESP WUI Options. These sections refer to various different sections of the LoadMaster WUI. To log in to the LoadMaster WUI, navigate to https://<WUIIPAddress> in a web browser and enter credentials.

3.1 ESP Options

This section refers to the ESP Options section of the Virtual Service modify screen. To get to this section - in the LoadMaster WUI go to Virtual Services > View/Modify Services, click Modify on the relevant Virtual Service and then expand the ESP Options section. The ESP Options are also available for SubVSes.

The ESP feature must be enabled before the options can be configured. To enable the ESP function, please select the Enable ESP checkbox.

The full ESP Options will appear.

The ESP feature can only be enabled if the Virtual Service is an HTTP, HTTPS, or SMTP Virtual Service.

Enable ESP

Enable or disable the ESP feature set by selecting or deselecting the Enable ESP checkbox.

ESP Logging

There are three types of logs stored in relation to the ESP feature. Each of these logs can be enabled or disabled by selecting or deselecting the relevant checkbox. The types of log include:

• User Access: logs recording all user logins. These logs include the full URL the client IP has requested, along with the Uniform Resource Identifier (URI).

• Security: logs recording all security alerts

• Connection: logs recording each connection

Logs are persistent and can be accessed after a reboot of the LoadMaster. The ESP logs can be found by navigating to System Configuration > Logging Options > Extended Log Files in the main menu of the LoadMaster WUI.

When using SNMP monitoring of ESP-enabled Virtual Services that were created using a template, ensure to monitor each SubVS directly rather than relying on the master service. This is because the Authentication Proxy sub-service will always be marked as up and, as a consequence, so will the master service.

Client Authentication Mode

Specifies how clients attempting to connect to the LoadMaster are authenticated. The following are the types of methods available:

• Delegate to Server: the authentication is delegated to the server

• Basic Authentication: standard Basic Authentication is used

• Form Based: clients must enter their user details within a form to be authenticated on the LoadMaster

Please keep in mind - if UTF-8 encoding is utilized, the maximum number of characters for the username or password which is used to access an ESP-enabled Virtual Service is (in theory) 30 characters each. However, if a combination of 1 and 2 byte characters are used, this limit could be increased. The maximum limit is 63 characters each if the characters are all 1 byte encoded.

• Client Certificate: clients must present the certificate which is verified against the issuing authority

In LoadMaster firmware version 7.2.53, support was added for Client Certificate client authentication with no server side authentication. For further details, refer to the following article: Support for Certificate Client Side Authentication with No Server Side Authentication.

• NTLM/NTLM-Proxy: NTLM credentials are based on data obtained during the interactive logon process and consist of a domain name, a user name and a one-way hash of the user's password

NTLM does not forward credentials to the LoadMaster when Windows 10 Credential Guard is enabled.

• SAML: The LoadMaster supports SAML, playing the role of a SAML service provider. The service provider provides secure, gated access to a resource.

• Pass Post: In LoadMaster firmware version 7.2.53, a new mode called Pass Post was introduced. For further details, refer to the following article: Pass Post ESP Client Authentication Mode.

The remaining fields in the ESP Options section will change based on what is selected as the Client Authentication Mode.

SSO Domain

Select the Single Sign-On (SSO) Domain within which the Virtual Service is included.

Please refer to the Create a Single Sign-On (SSO) Domain section for further information on configuring SSO Domains. An SSO Domain must be configured to correctly configure the ESP feature.

Only SSO domains with the Configuration type of Inbound Configuration are shown as options in this SSO Domain field.

Alternative SSO Domains

Many organizations use extranets to share information with customers and partners. It is likely that extranet portals will have users from two or more Active Directory domains. Rather than authenticating users from individual domains one at a time, assigning Alternative SSO Domains gives the ability to simultaneously authenticate users from two or more domains using one Virtual Service.

This option appears only when more than one domain has been configured and when the Authentication Protocol for the SSO domains are set to LDAP.

Please refer to the Create a Single Sign-On (SSO) Domain section for further information on configuring SSO Domains.

Before configuring the ESP Options to use Alternative SSO Domains ensure that, in the SSL Properties section, the Enabled and Reencrypt tick boxes are selected.

The domain name which appears in the SSO Domain drop-down list is the default domain. This is also the domain which is used if only one is configured.

Previously configured alternative domains appear in the Available Domain(s) list.

To assign alternative SSO Domains:

1. Highlight each of the domains you wish to assign and click the > button. An assigned domain is a domain which can be authenticated using a particular Virtual Service. All domains which appear as available may be assigned to a Virtual Service.

2. Click the Set Alternative SSO Domains button to confirm the updated list of Assigned Domain(s).

3. Choose Basic Authentication from the Server Authentication Mode drop-down list.

When logging in to a domain using the ESP form, users should enter the name of the SSO Domain if an alternative domain needs to be accessed. If no domain name is entered in the username, users are, by default, logged on the domain entered in the default SSO Domain drop-down list.

To view the status of the Virtual Services, click Virtual Services and View/Modify Services.

A list of the Virtual Services displays showing the current status of each service.

If alternative domains are assigned and there is an issue with a particular domain, the affected domain name is indicated in the Status column.

Allowed Virtual Hosts

The Virtual Service will only be allowed access to specified virtual hosts. Any virtual hosts that are not specified are blocked.

Enter the virtual host name(s) in the Allowed Virtual Hosts field and click the Set Allowed Virtual Hosts button to specify the allowed virtual hosts. Multiple, space-separated host names can be entered here.

Multiple domains may be specified within the text box allowing many domains to be associated with the SSO Domain.

The use of regular expressions is allowed within this text box. The LoadMaster supports Shell regular expressions in this field, where * is a wild card and ? is a single character. An example is *.example.com which indicates all sub-domains under example.com.

Allowed Virtual Directories

The Virtual Service will only be allowed access to the specified virtual directories, within the allowed virtual hosts. Any virtual directories that are not specified are blocked.

Enter the virtual directory name(s) in the Allowed Virtual Directories text box and click the Set Allowed Virtual Directories button to specify the allowed virtual directories. Multiple space-separated names can be entered here.

The use of Shell regular expressions is allowed within this text box.

Pre-Authorization Excluded Directories

Any virtual directories specified within this field will not be pre-authorized on this Virtual Service and are passed directly to the relevant Real Servers. Multiple space-separated directories can be entered here.

The use of Shell regular expressions is allowed within this text box.

Permitted Groups

Specify the groups that are allowed to access this Virtual Service. When set, if a user logs in to a service published by this Virtual Service, the user must be a member of at least one of the groups specified.

If a user attempts to log in and they are not a member of a permitted group, a message will appear in the logs, similar to the example below:

Blocked access, user exampleuser primary group qa not in approved groups for VS172.21.42.11

Multiple groups are supported per Virtual Service up to a maximum of 2048 characters in length. Performance may be impacted if a large number of groups are entered. Groups entered in this field are validated using a Lightweight Directory Access Protocol (LDAP) query.

Some guidelines about this field are as follows:

• All groups specified must be valid on the Active Directory behind the SSO domain associated with the Virtual Service
• Multiple groups must be separated by a semi-colon

A space-separated list does not work because most groups contain a space in the name, for example IT Users.

• Do not use the Domain Users group because it is a default primary group for new users.
• The authentication protocol of the SSO domain must be LDAP
• The groups should be specified by Common Name, not by fully distinguished name, for example Test Group

• When using permitted groups in SubVSs, if you have groups called OWAGroup and ECPGroup, for example, users in each group have access to each other's SubVS. This is due to the single sign on nature of ESP.
• Permitted groups only work when the LDAP Endpoint has a username in the format username@domain.com or just administrator/Admin (as long as it is an administrator account), or if there is no username configured.
• Do not enter the same group name in both the Permitted Groups and Steering Groups fields. This causes a conflict. When you specify a steering group, it is assumed to behave like a permitted group, so you do not need to enter the same group in both the Permitted Groups and Steering Groups fields.

Permitted Groups SID(s)

This field is the equivalent of the Permitted Groups field. If specifying permitted groups, you can complete either the Permitted Groups field or the Permitted Groups SID(s) field (security identifiers).

In the Permitted Group SID(s) field you can specify the Group SIDs that are allowed to access this Virtual Service. After you type the groups, click Set Permitted Group SIDs.

This field allows a list of group SIDs of up to 64 bytes in length (192 characters in the format NN NN NN).

Each group is separated by a semi-colon. Spaces are used to separate bytes in certain group SIDs. Here is an example:

S-1-5-21-3763804817-1170992687-1336323834-1151

SIDs can be found by using the get-adgroup-Identity GroupName command.

Include Nested Groups

This field relates to the Permitted Groups setting. Enable this option to include nested groups in the authentication attempt. If this option is disabled, only users in the top-level group are granted access. If this option is enabled, users in both the top-level and first sub-level group are granted access. There is a theoretical limit of approximately six nested groups.

Multi Domain Permitted Groups

In LoadMaster firmware version 7.2.52, a new check box was added to the ESP Options section of the Virtual Service modify screen called Multi Domain Permitted Groups. For further details, refer to the following article: Multi Domain Permitted Groups Option.

Steering Groups

Steering groups can be used to steer client traffic to individual Real Servers in a Virtual Service based on the Active Directory (AD) group membership of users initiating client traffic. An example scenario would be a Virtual Service which has four Real Servers. Two Real Servers could be configured to have a primary association with Active Directory Group 1 and two Real Servers could be configured to have a primary association with AD Group 2. When a user attempts to access the Virtual Service, their group membership will be verified and the information used to steer their request to the appropriate Real Servers. If the Real Servers selected based on group membership are not available, the default behavior is to fall back to the assigned scheduling method for the Virtual Service.

For further information, refer to the ESP Steering Groups Technical Note on the Kemp Documentation Page.

Steering groups are not available if using Basic Authentication or SAML authentication.

Enter the Active Directory group names that will be used for steering traffic in the Steering Groups field and click Set Steering Groups.

Use a semi-colon to separate multiple group names. Multiple groups are supported per Virtual Service up to a maximum of 2048 characters in length.

The steering group index number will correspond to the location of the group in this list.

Do not enter the same group name in both the Permitted Groups and Steering Groups fields. This causes a conflict. When you specify a steering group, it is assumed to behave like a permitted group, so you do not need to enter the same group in both the Permitted Groups and Steering Groups fields.

SSO Image Set

This option is only available if Form Based is selected as the Client Authentication Mode. There is an option for which form to use to gather the user's Username and Password. There are three default form options; Exchange, Blank and Dual Factor Authentication. English is the default language for the image sets. There are also options to display the form and error messages in other languages - Brazilian Portuguese and French Canadian.

• Exchange Form

The Exchange Form contains the Kemp Logo.

• Blank Form

The Blank Form does not contain the Kemp logo.

• Dual Factor Authentication

The Dual Factor Authentication form contains four fields - two for the remote credentials and two for the internal credentials.

The Dual Factor Authentication image set should only be used with the RADIUS and LDAP authentication protocol.

It is possible to upload a custom SSO image set. For more information, refer to the Custom Authentication Form, Technical Note.

SSO Greeting Message

The login forms can be further customized by adding text (for example the Authorized Access Only! text in the following screenshot). Enter the text to appear on the form within the SSO Greeting Message text box and click the Set SSO Greeting Message button.

The SSO Greeting Message text box accepts HTML code, so you can type a reference to an external image if you want. The message can have up to 255 characters. The message can contain almost any character - it is inserted into a HTML form so the message can have any font that is available on the page.

Logoff String

This option is only available if Form Based or SAML is selected as the Client Authentication Mode. Specify the string that the LoadMaster should use to detect a logout event. Normally this field should be left blank. For OWA Virtual Services, the Logoff String should be set to /owa/logoff.owa; or, in customized environments, a modified Logoff String needs to be specified in this text box. Multiple logoff strings can be specified by using a space-separated list. You can enter up to 255 characters in this field.

If the URL to be matched contains sub-directories before the specified string, the logoff string will not be matched. Therefore, the LoadMaster will not log the user off.

Additional Authentication Header

This option is only available if SAML is selected as the Client Authentication Mode. Specify the name of the HTTP header. This header is added to the HTTP request from the LoadMaster to the Real Server and its value is set to the user ID for the authenticated session. You can enter up to 255 characters in this field.

Display Public/Private Option

Enabling this check box displays a public/private option on the login page. The session and idle timeout depend on what option the user selects when logging in. If the user selects This is a private computer, then their credentials are saved on the client computer. If the user is on a public or shared computer, they should use the default option, which does not save their credentials locally.

Disable Password Form

Enabling this option removes the password field from the login page. This may be needed when password validation is not required, for example if using RSA SecurID authentication in a singular fashion. By default, this option is disabled.

Use Session or Permanent Cookies

Three options are available to select for this field:

Session Cookies Only: This is the default and most secure option

Permanent Cookies only on Private Computers: Sends permanent cookies only on private computers

Permanent Cookies Always: Sends permanent cookies in all situations

Permanent cookies only work with Internet Explorer (IE) and IE must be set to accept Third Party Cookies and the site must be added to the Trusted Sites.

The expiry time of a permanent cookie can be set by configuring the Session Timeout fields in the modify SSO screen. The maximum value is 7 days (604800 seconds).

Specify if the LoadMaster should send session or permanent cookies to the client browser when logging in.

Permanent cookies should only be used when using single sign on with services that have sessions spanning multiple applications, such as SharePoint.

User Password Change URL

This is relevant when using client-side forms-based authentication and LDAP. Specify the URL that users can use to change their password, for example https://mail.kempqakcd.net/owa/auth/expiredpassword.aspx?url=/owa/auth.owa

If a user's password has expired, or if they must reset their password, this URL and the User Password Change Dialog Message is displayed on the login form.

This URL must be entered in the ESP Pre-Authorization Excluded Directories field - this is required to bypass pre-authentication.

If using this expired password functionality in an Exchange 2010 environment:

The Pre-Authorization Excluded Directories must be set to /owa/auth.owa /owa/auth* /owa/14.3.123.3**. 14.3.123.3 is the sub-path of the Exchange server that must be added to the excluded directories.

When changing passwords, users cannot use a User Principal Name (UPN) (for example, joebloggs@example.com) in the Domain\user name field in the Change Password window, unless Exchange 2010 SP1 RU3 or later is deployed on the Client Access servers.

For further information, refer to the following Microsoft TechNet article: https://technet.microsoft.com/en-us/library/bb684904(v=exchg.141).aspx

User Password Change Dialog Message

This text box is only visible if something is set for the User Password Change URL text box. Specify the text to be displayed on the login form when the user must reset their password. Special characters are not permitted in this field.

User Password Expiry Warning

By default, SSO users are notified about the number of days before they must change their password. If you disable this option, the password expiry notification will not appear on the login forms.

You can specify the number of days to show the warning before the password is expired. The default value for this field is 15 days. The range is 1 to 30 days. This field is only visible if the Client Authentication Mode is set to Form Based and the User Password Change URL is set.

The user is notified when the password has expired. The language of the warning text is based on the SSO Image Set that is selected (English, French, or Portuguese).

Server Authentication Mode

Specifies how the LoadMaster is authenticated by the Real Servers. There are three types of methods available:

None: no client authentication is required

Basic Authentication: standard Basic Authentication is used

KCD: Kerberos Constrained Delegation (KCD) is used. For further information, refer to the Kerberos Constrained Delegation, Feature Description.

Server Token: On reception and verification of the SAML response, the LoadMaster requests a long-lived token. The LoadMaster then builds a redirection URL with the token specified.

You can only select Server Token as the Server Authentication Mode if SAML is selected as the Client Authentication Mode.

Form Based: can only be selected if the Client Authentication Mode is set to Form Based.

• When Form Based authentication is selected, the Form Authentication Path field appears.
• When the Form Authentication Path field is populated, the Form POST Format field appears. The username and password from the client-side, form-based authentication is injected into the form POST format to build the POST body.

This feature is predominantly used in Microsoft Exchange deployments and has only been tested with Exchange 2013 and 2016. Therefore, the following strings do not need to be explicitly configured for Exchange 2013/2016. They are used by default in the implementation:

- Form Authentication Path: /owa/auth.owa

- Form POST Format: destination=%s#authRedirect=true&amp;flags=4&amp;forcedownlevel=0&amp;username=%s&amp;password=%s&amp;passwordText=&amp;isUtf8=1

The Form POST Format field only becomes visible when the Form Authentication Path is set.

If the deployment is not Exchange, Kemp recommends that the settings are evaluated based on the required interaction with the Real Server and subsequently set appropriately.

When choosing a specific Client Authentication Mode protocol, it is important to understand what Server Authentication Mode protocols are compatible:

Client Authentication Mode	Compatible Server Authentication Mode
Delegate to Server	None
Basic Authentication	Basic Authentication
Form Based	Basic Authentication
	KCD
	Form Based
	None
NTLM	KCD
	None
NTLM-Proxy	NTLM-Proxy
NTLM-Proxy	KCD
Client Certificate	KCD
Client Certificate	None In LoadMaster firmware version 7.2.53, support was added for Client Certificate client authentication with no server side authentication. For further details, refer to the following article: Support for Certificate Client Side Authentication with No Server Side Authentication.
SAML	KCD
SAML	None
SAML	Server Token

Server Side configuration

This option is only visible when the Server Authentication mode value is set to KCD. For further information, please refer to the Kerberos Constrained Delegation, Feature Description.

Select the SSO domain for the server side configuration. Only SSO domains which have the Configuration type set to Outbound Configuration are shown here.

Token Server FQDN

This option is only visible when the Server Authentication mode value is set to Server Token.

Set the FQDN for the token server. When set, LoadMaster contacts the token server at the given FQDN during sign-on and obtains a permanent access token from that token server. If this parameter is unset, then LoadMaster obtains the token from the Real Server (as in previous releases).

Virtual Service Status

When View/Modify Services is clicked in the main menu, the Virtual Service status is displayed.

When the health check status is OK, the Status on the Virtual Services screen is set to Up.

When ESP is enabled, a new status is available; Security Down.

The LoadMaster will check the health status of the authentication server every 20 seconds. If the authentication server cannot be reached, then the Virtual Service goes into a Security Down state where no new users are allowed to access the Virtual Service. Existing connections will not be affected until their individual connection timeouts expire.

3.1.1 SMTP Virtual Services and ESP

If an SMTP Virtual Service (with 25 as the port) is created, the ESP feature is enabled for the Virtual Service when the Enable ESP checkbox is selected, but with a reduced set of options.

Enable ESP

Enable or disable the ESP feature set by selecting or deselecting the Enable ESP check box.

Connection Logging

Logging of connections can be enabled or disabled by selecting or deselecting the Connection Logging check box. The ESP logs can be viewed and downloaded by going to System Configuration > Logging Options > Extended Log Files.

Permitted Domains

All the permitted domains that are allowed to be received by this Virtual Service must be specified here. For example, if the Virtual Service should receive SMTP traffic from john@kemp.com, then the kemp.com domain must be specified in this field. When entering more than one domain, separate them with a space.

The use of Shell regular expressions is allowed within this text box.

If this text box is blank, no domains are allowed and all mail is stopped.

3.2 LDAP Configuration

To get to the LDAP Configuration screen, expand Certificates & Security and click LDAP Configuration. This screen provides a management interface for LDAP endpoints. These LDAP endpoints may be used in three different areas:

Health checks

SSO domains

WUI authentication

Any existing LDAP Endpoints are listed here, with an option to Modify and Delete. If an LDAP endpoint is in use it cannot be deleted.

There is also an option to add a new LDAP endpoint. Enter a name for the endpoint and click Add. Spaces and special characters are not permitted in the LDAP endpoint name.

LDAP Server(s)

Specify a space-separated list of LDAP servers to be used. Port numbers can also be specified if required. If you have multiple domains and are using Permitted Groups, sometimes it is necessary to include the Global Catalog port number, otherwise the Permitted Groups will fail. The default port is 3628. For example, 10.110.20.23:3268.

LDAP Protocol

Select the transport protocol to use when communicating with the LDAP server.

If you create an SSO domain with the Authentication Protocol set to Certificates, ensure to set the LDAP Protocol to LDAPS in the LDAP endpoint.

Validation Interval

Specify how often the user should be revalidated with the LDAP server. Valid values range from 10 to 86400 seconds.

Referral Count

The LoadMaster offers beta functionality to support LDAP referral replies from Active Directory Domain Controllers. If this is set to 0, referral support is not enabled. Set this field to a value between 1 and 10 to enable referral chasing. The number specified will limit the number of hops (referrals chased).

Server Timeout

Specify the LDAP server timeout in seconds. The default value is 5. Valid values range from 5 to 60.

Admin User

Enter the username of an administrator user in the format admin@domain.com or domain\user.

This account must be in the Domain Admins group.

Admin User Password

Enter the password for the specified administrator user.

3.3 Manage SSO Options

Before using the Edge Security Pack (ESP) the user must first set up a Single Sign-On (SSO) Domain on the LoadMaster. The SSO Domain is a logical grouping of Virtual Services which are authenticated by an LDAP server.

To get to the Manage SSO screen - in the main menu of the LoadMaster WUI, go to Virtual Services > Manage SSO.

The maximum number of SSO domains that are allowed is 128.

Click the Manage SSO Domains menu option to open the Manage Single Sign On Options screen.

3.3.1 Single Sign On Domains

Two types of SSO domains can be created - client side and server side.

Client Side configurations allow you to set the Authentication Protocol to LDAP, RADIUS, RSA-SecurID, Certificates, RADIUS and LDAP or RSA-SecurID and LDAP.

As of LoadMaster firmware version 7.2.52, RADIUS two-factor and LDAP authentication is supported. For further details, refer to the following article: RADIUS Two-Factor and LDAP Authentication.

Server Side configurations allow you to set the Authentication Protocol exclusively to Kerberos Constrained Delegation (KCD).

To add a new SSO Domain enter the name of the domain in the Name field and click the Add button. The name entered here does not need to relate to the allowed hosts within the Single Sign On Domain.

3.3.1.1 Client Side (Inbound) SSO Domains

Authentication Protocol

This dropdown allows you to select the transport protocol used to communicate with the authentication server. The options are:

• LDAP
• RADIUS
• RSA-SecurID
• Certificates

If you create an SSO domain with the Authentication Protocol set to Certificates, ensure to set the LDAP Protocol to LDAPS in the LDAP endpoint.

• RADIUS and LDAP
• RSA-SecurID and LDAP

The fields displayed on this screen will change depending on the Authentication protocol selected.

LDAP Endpoint

Select the LDAP endpoint to use. For further information on LDAP endpoints, refer to the LDAP Configuration section.

This option is only available if the Authentication Protocol is set to LDAP, RADIUS and LDAP or RSA-SecurID and LDAP.

RADIUS/RSA-SecurID Server(s)

Type the IP address(es) of the server(s) which are used to authenticate the domain.

Multiple server addresses can be entered within this text box. Each entry must be separated by a space.

Radius Shared Secret

The shared secret to be used between the RADIUS server and the LoadMaster (48 character limit).

This field is only available if the Authentication Protocol is set to RADIUS or RADIUS and LDAP.

Send NAS Identifier

If this check box is disabled (default), a NAS identifier is not sent to the RADIUS server. If it is enabled, a Network Access Server (NAS) identifier string is sent to the RADIUS server. By default, this is the hostname. Alternatively, if a value is specified in the RADIUS NAS Identifier text box, this value is used as the NAS identifier. If the NAS identifier cannot be added, the RADIUS access request is still processed.

This field is only available if the Authentication Protocol is set to RADIUS or RADIUS and LDAP.

Sending the NAS identifier serves two purposes:

• It helps to classify the device type that is sending the request as opposed to simply sending the host IP address which makes troubleshooting and consuming logs easier.
• It enables customized authentication responses to be sent back from the server based on the identifier.

RADIUS NAS Identifier

If the Send NAS Identifier check box is selected, the RADIUS NAS Identifier field is shown. When specified, this value is used as the NAS identifier. Otherwise, the hostname is used as the NAS identifier. If the NAS identifier cannot be added, the RADIUS access request is still processed.

This field is only available if the Authentication Protocol is set to RADIUS or RADIUS and LDAP and the Send NAS Identifier check box is enabled.

Check Certificate to User Mapping

This option is only available when the Authentication Protocol is set to Certificates. When this option is enabled - in addition to checking the validity of the client certificate - the client certificate will also be checked against the altSecurityIdentities (ASI) attribute of the user on the Active Directory.

In LoadMaster firmware version 7.2.53, support for Personal Identity Verification (PIV) smart cards was added. As a result, the Check Certificate to User Mapping check box changed to a drop-down list with a number of options. For further details, refer to the following article: PIV SSO Support.

If this option is enabled and the check fails, the login attempt will fail. If this option is not enabled, only a valid client certificate (with the username in the SubjectAltName (SAN)) is required to log in, even if the altSecurityIdentities attribute for the user is not present or not matching.

For more information, refer to the Kerberos Constrained Delegation, Feature Description.

Allow fallback to check Common Name

Enabling this option allows a fallback to check the Common Name (CN) in the certificate when the SAN is not available.

This field only appears when the Authentication Protocol is set to Certificates.

Domain/Realm

The login domain to be used. This is also used with the logon format to construct the normalized username, for example;

• Principalname: <username>@<domain>
• Username: <domain>\<username>

If the Domain/Realm field is not set, the Domain name set when initially adding an SSO domain is used as the Domain/Realm name.

RSA Authentication Manager Config File

This option is only available when the Authentication Protocol is set to RSA-SecurID.

This file needs to be exported from the RSA Authentication Manager.

For more information on the RSA authentication method, including how to configure it, refer to the RSA Two Factor Authentication, Feature Description.

RSA Node Secret File

This option is only available when the Authentication Protocol is set to RSA-SecurID.

A node secret must be generated and exported in the RSA Authentication Manager.

It is not possible to upload the RSA node secret file until the RSA Authentication Manager configuration file is uploaded. The node secret file is dependent on the configuration file.

Logon Format

This drop-down list allows you to specify the format of the login information that the client has to enter.

The options available vary depending upon which Authentication Protocol is selected.

Not Specified: The username will have no normalization applied to it - it is taken as it is typed.

Principalname: Selecting this as the Logon format means that the client does not need to enter the domain when logging in, for example username@domain. The SSO domain added in the corresponding text box is used as the domain in this case.

When using RADIUS as the Authentication protocol the value in this SSO domain field must exactly match for the login to work. It is case sensitive.

Username: Selecting this as the Logon format means that the client needs to enter the domain and username, for example domain\username.

Username Only: Selecting this as the Logon Format means that the text entered is normalized to the username only (the domain is removed).

The Username Only option is only available for the RADIUS and RSA-SecurID protocols.

Logon Format (Phase 2 Real Server)

Specify the logon string format used to authenticate to the Real Server.

The Logon Format (Phase 2 Real Server) field only appears if the Authentication Protocol is set to one of the following options:

• RADIUS

• RSA-SecurID

Logon Format (Phase 2 LDAP)

Specify the logon string format used to authenticate to LDAP.

The Logon Format (Phase 2 LDAP) field only appears if the Authentication Protocol is set to one of the following options:

• RADIUS and LDAP
• RSA-SecurID and LDAP

The table below shows the expected normalization results (for LDAP only) from example configurations:

Login Format Setting	Realm	Input Username	Normalized User	Used for BIND	Result	Used for BIND on Fail	Result
Not Specified	example	test01	test01@EXAMPLE.COM	test01@EXAMPLE.COM	Success
Not Specified	example	test01@example.com	test01@example.com	test01@example.com	Success
Not Specified	example	test01@example	test01@example	test01@example	Success
Not Specified	example	example\test01	example\test01	example\test01	Success
Not Specified	example	example.com\test01	example.com\test01	example.com\test01	Fail	test01@example	Success
Principal Name	example	test01	test01@example	test01@example	Success
Principal Name	example	test01@example.com	test01@example.com	test01@example.com	Success
Principal Name	example	test01@example	test01@example	test01@example	Success
Principal Name	example	example\test01	example\test01	test01@example	Success
Principal Name	example	example.com\test01	test01@example.com	test01@example	Success
Username	example	test01	example\test01	example\test01	Success
Username	example	test01@example.com	example\test01	example\test02	Success
Username	example	test01@example	example\test01	example\test01	Success
Username	example	example\test01	example\test01	example\test01	Success
Username	example	example.com\test01	example\test01	example\test01	Success
Not Specified	None	test01	test01@EXAMPLE.COM	test01@EXAMPLE.COM	Success
Not Specified	None	test01@example.com	test01@example.com	test01@example.com	Success
Not Specified	None	test01@example	test01@example	test01@example	Success
Not Specified	None	example\test01	example\test01	example\test01	Success
Not Specified	None	example.com\test01	example.com\test01	example.com\test01	Fail	test01@EXAMPLE.COM	Success
Principal Name	None	test01	test01@EXAMPLE.COM	test01@EXAMPLE.COM	Success
Principal Name	None	test01@example.com	test01@example.com	test01@example.com	Success
Principal Name	None	test01@example	test01@example	test01@example	Success
Principal Name	None	example\test01	example\test01	example\test01	Success
Principal Name	None	example.com\test01	test01@EXAMPLE.COM	test01@EXAMPLE.COM	Success
Username	None	test01	EXAMPLE.COM\test01	EXAMPLE.COM\test01	Fail	test01@EXAMPLE.COM	Success
Username	None	test01@example.com	EXAMPLE.COM\test01	EXAMPLE.COM\test01	Fail	test01@EXAMPLE.COM	Success
Username	None	test01@example	test01@example	test01@example	Success
Username	None	example\test01	example\test01	example\test01	Success
Username	None	example.com\test01	EXAMPLE.COM\test01	EXAMPLE.COM\test01	Fail	test01@EXAMPLE.COM	Success
Username Only	None	test01	test01	N/A	Pass	N/A	N/A
Username Only	None	test01@example.com	test01	N/A	Pass	N/A	N/A
Username Only	None	test01@example	test01	N/A	Pass	N/A	N/A
Username Only	None	example\test01	test01	N/A	Pass	N/A	N/A
Username Only	None	example.com\test01	test01	N/A	Pass	N/A	N/A

Logon Transcode

Enable or disable the transcode of logon credentials, from ISO-8859-1 to UTF-8, when required.

If this option is disabled, log in using the format that the client dictates. If this option is enabled, check if the client uses UTF-8. If the client does not use UTF-8, use ISO-8859-1.

Failed Login Attempts

The maximum number of consecutive failed login attempts before the user is locked out. Valid values range from 0 to 99. Setting this to 0 means that users will never be locked out.

When a user is locked out, all existing logins for that user are terminated, along with future logins.

Reset Failed Login Attempt Counter after

When this time (in seconds) has elapsed after a failed authentication attempt (without any new attempts) the failed login attempts counter is reset to 0. Valid values for this text box range from 60 to 86400. This value must be less than the Unblock timeout value.

Unblock timeout

The time (in seconds) before a blocked account is automatically unblocked, that is, unblocked without administrator intervention. Valid values for this text box range from 60 to 86400. This value must be greater than the Reset Failed Login Attempt Counter after value.

Session timeout

The idle time and max duration values can be set here for trusted (private) and untrusted (public) environments. The value that is used is dependent on whether the user selects public or private on their login form. Also, either max duration or idle time can be specified as the value to use.

Idle time: The maximum idle time of the session in seconds, that is, idle timeout.

Max duration: The max duration of the session in seconds, that is, session timeout.

Valid values for these fields range from 60 to 604800 (seconds).

Use for Session Timeout: A switch to select the session timeout behaviour (max duration or idle time).

The underlying network traffic may render the session active, even if there is no obvious user interaction.

Use LDAP Endpoint for Healthcheck

Select this check box to use the LDAP endpoint administrator username and password for health checking. If this is enabled, the Test User and Test User Password textboxes will not be available.

For more information on LDAP endpoints, refer to the LDAP Configuration section.

This option is only available for the following protocols; LDAP, Certificates, RADIUS and LDAP and RSA-SecurID and LDAP.

Test User and Test User Password

In these two fields, enter credentials of a user account for your SSO Domain. The LoadMaster will use this information in a health check of the Authentication Server. This health check is performed every 20 seconds.

3.3.1.1.1 Client Side (Inbound) SAML SSO Domains

The fields vary when the Authentication Protocol is set to SAML. The SAML-specific fields are described below.

Idp Provisioning

The Manual option allows you to manually input details into the IdP fields.

The MetaData File option allows you to upload an IdP MetaData File. This simplifies the configuration of the IdP attributes, including the IdP Entity ID, IdP SSO URL and IdP Logoff URL. The metadata file can be downloaded from the IdP.

IdP Metadata File

This field is only visible if the IdP Provisioning field is set to MetaData File. To upload the file - click Browse, navigate to and select the relevant file and click Import IdP MetaData File.

IdP Entity ID

Specify the IdP entity identifier.

IdP SSO URL

Specify the IdP SSO URL.

IdP Logoff URL

Specify the IdP logoff URL.

IdP Certificate

The IdP Certificate is very important in terms of verification of the assertions that must be contained in the SAML response that is received from the IdP. Without the certificate, verification cannot proceed.

SP Entity ID

This is an identifier that is shared to enable the IdP to understand, accept and have knowledge of the entity when request messages are sent from the LoadMaster. This must correlate to the identifier of the relying party on the AD FS server.

SP Signing Certificate

It is optional to sign requests that are sent in the context of logon. Currently, the LoadMaster does not sign those requests.

In the context of log off requests - it is mandatory and these requests must be signed. This is to avoid any spoofing and to provide extra security in relation to log off functionality. This ensures that users are not being hacked and not being logged off unnecessarily.

In the SP Signing Certificate drop-down list, you can choose to use a self-signed certificate or third party certificate to perform the signing.

Download SP Signing Certificate

If using a self-signed certificate, click Download to download the certificate. This certificate must be installed on the IdP server (for example AD FS) to be added to the relying party signature.

The AD FS server requires this certificate for use of the public key to verify the signatures that the LoadMaster generates.

Session Control

The IdP Session Max Duration option does not appear to be usable when the IdP is AD FS. SAML and the LoadMaster supports it if present in the Authentication Response.

SP Session Idle Duration

Specify the session idle duration (in seconds).

3.3.1.1.2 Sessions

Clicking the Sessions button, for a client-side SSO domain, opens a screen listing the current open sessions on that domain.

You can filter the list by entering a search term in the Filter users text box.

The following information is provided about each session:

• Users: The username/domain of the client.
• Source: The client (host) IP address and source port.
• Dest IP: The destination IP address of the connection.
• Created: The date and time that the connection was created.
• Expires: The date and time that the connection expires.
• Cookie: The cookie used in the connection.

Clicking the Kill All button kills all open sessions (flushes the SSO cache).

Selecting one or more sessions provides some further options:

• Kill Selected
• Block Selected
• Show All

Logs are added to the audit log for every kill session operation. For example:

• Kill 'non-cookie' session log:
  Nov 9 16:47:31 LM ssomgr: Deleted a session tester@aktest.com:- for domain AKTEST.COM
• Kill 'cookie' session log:
  Nov 9 16:47:31 LM ssomgr: Deleted a session ldaptest@aktest.com:420cf78373643b3c0171d95c757e7bf3 for domain AKTEST.COM
• Kill all domain sessions log:
  Nov 9 16:48:46 LM ssomgr: Deleted all domain AKTEST.COM user sessions

Currently Blocked Users

This section displays a list of users who are currently blocked and it also shows the date and time that the block occurred. It is possible to remove the block by clicking the unlock button in the Operation drop-down list.

Different formats of the same username are treated as the same username, for example administrator@kemptech.net, kemptech\administrator and kemptech.net\administrator are all treated as one username.

3.3.1.2 Server Side (Outbound) SSO Domains

In the Server Side Single Sign On Configurations section of the Manage SSO screen, there is a check box called Use AES256 SHA1 KCD cipher. When this check box is selected, the AES256 SHA1 KCD cipher is used (by default the RC4 cipher is used).

To add a new server-side SSO, enter the name of the SSO configuration and click Add.

Authentication protocol

This dropdown allows you to select the transport protocol used to communicate with the authentication server. The only option available for outbound (server side) configurations is Kerberos Constrained Delegation (KCD).

For further information on KCD, please refer to the KCD Feature Description on the Kemp Documentation Page.

Kerberos Realm

The address of the Kerberos Realm.

Kerberos Key Distribution Center (KDC)

The host name or IP address of the Kerberos Key Distribution Center. The KDC is a network service that supplies session tickets and temporary session keys to users and computers within an Active Directory domain.

This field only accepts one host name or IP address. Double and single quotes are not allowed in this field.

Kerberos Trusted User Name

Before configuring the LoadMaster, a user must be created and trusted in the Windows domain (Active Directory). This user should also be set to use delegation. This trusted administrator user account is used to get tickets on behalf of users and services when a password is not provided. The user name of this trusted user should be entered in this text box.

Double and single quotes are not allowed in this field.

Kerberos Trusted User Password

The password of the Kerberos trusted user.

3.4  Backup/Restore

 Create Backup File

 Generate a backup that contains the Virtual Service configuration, the local appliance information and statistics data. License information and SSL Certificate information is not contained in the backup.

For ease of identification, the Backup file name includes the LoadMaster's hostname.

By default, the LoadMaster includes a Netstat output in backups taken. When this is included, backups take longer to complete. You can stop the Netstat output from being included by disabling the Include Netstat in Backups option in the Debug Options screen (System Configuration > Logging Options > System Log Files > Debug Options).

 Restore Backup

When performing a restore (from a remote machine), the user may select what information should be restored:

VS Configuration

LoadMaster Base Configuration

GEO Configuration

ESP SSO Configuration (This restores the SSO domains, LDAP endpoints and SSO custom image sets. This does not restore the Virtual Service settings - use the VS Configuration option to restore those.)

A combination of the options

 Automated Backups

If the Enable Automated Backups check box is selected, the system may be configured to perform automated backups on a daily or weekly basis.

For ease of identification, the Backup file name includes the LoadMaster's hostname.

If the automated backups are not being performed at the correct time, ensure the NTP settings are configured correctly. For further information, refer to the Date/Time section.

When to perform backup

Specify the time (24 hour clock) of backup. Also select whether to backup daily or on a specific day of the week. When ready, click the Set Backup Time button.

Backup Method

Select the file transfer method for automated backups:

• Ftp (insecure)
• scp (secure)
• sftp (secure)

If using scp or sftp, the Private Key File must be supplied.

Remote user

Set the username required to access remote host.

Private Key File

If using scp as the backup method, the Private Key File must be provided. This is the SSH private key generated using ssh-keygen on the remote scp server.

Remote password

The Remote password is used when the Backup Method is set to Ftp (insecure). Set the password required to access remote host. This field accepts alphanumeric characters and most non-alphanumeric characters. Disallowed characters are as follows:

Control characters

' (apostrophe)

` (grave)

The delete character

Remote host

Set the IP address or hostname of the remote host to which you want the backup archives sent, optionally followed by a colon and the port number. If no port is specified, the default port for the selected protocol is used.

Remote Pathname

Set the location on the remote host to store the file.

Test Automated Backups

Clicking the Test Backup button performs a test to check if the automated backup configuration is working correctly. The results of the test can be viewed within the System Message File.

3.5 Debug Options

There are a couple of ESP-specific Debug Options in the WUI. These are described below.

To get to the Debug Options screen - in the LoadMaster WUI, go to System Configuration > Logging Options > System Log Files > Debug Options.

3.5.1 Enable SSOMGR Debug Traces

Enabling this option will record any login attempts to the SSO domains configured on the LoadMaster. When this option is enabled, the SSOMGR traces are printed in the main syslog file.

These are debug logs and should only be enabled when troubleshooting specific issues with Kemp Support. This option should not be enabled all the time because it would degrade system performance and resource usage.

The syslogs are rotated on a per size/day manner. They are rotated every day at midnight or when the size reaches 10MB. Rotated files older than seven days are automatically removed.

You can save and clear these logs in the LoadMaster WUI by going to System Configuration > Logging Options > System Log Files.

In LoadMaster firmware version 7.2.51, ESP user logs were expanded to be more useful and applicable to enterprise customers with extensive logging infrastructure. User Authentication, Authorization, and Accounting (AAA) information is included in the logs, including the time of request, username, domain, AAA server, AAA protocol type, AAA result, and error message. For further details, refer to the following article: Expanded ESP User Logs.

3.5.2 Flush SSO Authentication Cache

Clicking the Flush SSO Cache button flushes the Single Sign-On cache on the LoadMaster. This has the effect of logging off all clients using Single Sign-On and forces the clients to re-connect to the LoadMaster.

3.5.3 SSO LDAP Server Timeout

You can configure the SSO LDAP server timeout value in seconds (default value is 5 seconds).

3.5.4 Linear SSO Log Files

By default, older log files are deleted to make room for newer log files, so that the filesystem does not become full. By default, the last 30 days of logs are stored. Selecting the Linear SSO Log Files check box prevents older files from being deleted.

When using Linear SSO Logging, if the log files are not periodically removed and the file system becomes full, access to Virtual Services with ESP enabled is blocked, preventing unlogged access to the Virtual Service. Access to non-ESP enabled Virtual Services are unaffected by the Linear SSO Log File feature.  

3.6 Miscellaneous Options

To get to the Miscellaneous Options section - in the LoadMaster WUI, go to System Configuration > Miscellaneous Options. In this section there are sub-sections for L7 Configuration and Network Options.

3.6.1 L7 Configuration

L7 Authentication Timeout

When configuring ESP, users can set the L7 Authentication Timeout (secs) option.

This option supports the integration with third party, multi-factor, authentication solutions which may have secondary processes such as SMS or telephone verification. This setting determines how long (in seconds) the SSO form waits for authentication verification to complete before timing out.

L7 Client Token Timeout (secs)

The duration of time (in seconds) to wait for the client token while the process of authentication is ongoing (used for RSA SecurID and RADIUS authentication). The range of valid values is 60 to 300. The default value is 120.

Include User Agent Header in User Logs

When enabled, the User Agent header field gets added to the User Logs.

NTLM Proxy Mode

In LoadMaster firmware version 7.2.48.4 Long Term Support (LTS) and 7.2.53, the NTLM Proxy Mode option was added to the LoadMaster. When upgrading from an older version of LoadMaster firmware to one of these versions (or above) the NTLM Proxy Mode option is not enabled by default. As a result, you must manually enable NTLM Proxy Mode after upgrading.

For all new deployments of LoadMasters after 7.2.48.4 LTS or 7.2.53, NTLM Proxy Mode is enabled by default.

When NTLM Proxy Mode is enabled, NTLM authorization works against the Real Servers. If NTLM Proxy Mode is disabled, the old insecure NTLM processing is performed.

Kemp highly recommends ensuring that NTLM Proxy Mode is enabled.

When NTLM Proxy Mode is enabled globally, the Client Authentication Mode in Virtual Services is called NTLM-Proxy. If NTLM Proxy Mode is disabled globally, the Client Authentication Mode in Virtual Services is called NTLM.

3.6.2 Network Options

When configuring ESP, to generate timeout logs, users can Enable Connection Timeout Diagnostics in the Network Options screen in the WUI.

By default, connection timeout logs are not enabled. This is because they may cause too many unnecessary logs. If you wish to generate logs relating to connection timeouts, select the Enable Connection Timeout Diagnostics check box.

3.7 Logging Options

The Extended Log Files screen provides options for logs relating to the ESP feature.

To get to the Extended Log Files screen - in the LoadMaster WUI, go to System Configuration > Logging Options > Extended Log Files.

Disk Usage - This section provides an indication of the percentage used/free of the log partition. Color-coding is used to highlight different usage levels:

• 0% to 50%: green
• 50% to 90%: orange
• 90% to 100%: red

There are multiple log files relating to ESP stored on the LoadMaster. These are listed below the Disk Usage section. These logs are persistent across LoadMaster reboots.

You can select one of the View or Save Action buttons with the default filter options to apply the action to the various log files (Connection Logs, Security Logs, and so on). For the Clear button, you must first select which logs to clear using the Selection controls.

To access the Selection Controls, click one of the right caret icons at the right of the buttons. For example, clicking on the icon to the right of the Clear and Save buttons, displays these controls.

You can filter the logs to clear or save by date, using the from and to controls, and also select a subset of log files from the multiple pick list on the right.

• ESP Connection Logs: logs recording each connection
• ESP Security Logs: logs recording all security alerts
• ESP User Logs: logs recording all user logins. If the user is known, the URL which is being accessed by the user is recorded in the user log.

In LoadMaster firmware version 7.2.51, ESP user logs were expanded to be more useful and applicable to enterprise customers with extensive logging infrastructure. User Authentication, Authorization, and Accounting (AAA) information is included in the logs, including the time of request, username, domain, AAA server, AAA protocol type, AAA result, and error message. For further details, refer to the following article: Expanded ESP User Logs.

To view the logs, select the relevant options and click View.

Some of the logs can be filtered by a number of methods. To filter log messages by date, select the relevant dates in from and to fields and click View.

When selecting dates for ESP logs, include the next date in the list to include all records for the desired dates (because the next day file may contain logs for the previous date).

It is possible to view logs for as far back as they have been stored. By default, logs are stored for the last 30 days. One or more archived log files can be viewed by selecting the relevant file(s) from the list of file names and clicking View. The logs can be filtered by entering a word(s) or regular expression in the filter field and clicking View.

Clear Extended Logs

Extended logs can be deleted by first selecting the logs to remove and then clicking the Clear button. An error is returned if you don't select the logs to remove first. Optionally, you also use the from and to controls to remove logs for a specific date range.

Save Extended Logs

Click the arrow to expand the options. Select a file type (for example, connection) or enter a date range. Click the Save button. This saves a file to your machine.

Specific log files can be saved by filtering on a specific date range, selecting one or more individual log files in the log file list or selecting a specific log type (for example connection, security or user) in the log file list and clicking Save.

For further information on the ESP logs, refer to the ESP Logs Technical Note on the Kemp Documentation Page.

Disable Local Extended ESP Logs

If Disable Local Extended ESP Logs is disabled (the default option), messages are written to the extended ESP logs expediently and are not sent to any remote syslog servers that are defined.

If Disable Local Extended ESP Logs is enabled, no messages are written to the extended ESP logs and messages are only sent to the remote logger (if one is defined). If a remote logger is not defined, no logs are recorded.

You can no longer configure the system to both populate the local extended ESP logs and send the same messages to remote syslog servers, as it was in previous releases.

4 Setting up a Virtual Service with ESP

This section details the various steps required to configure ESP on a Virtual Service.

4.1 Create a Single Sign-On (SSO) Domain

The maximum number of SSO domains that are allowed is 128.

Follow the steps below to create an SSO domain:

1. Log in to the LoadMaster.

2. Select Virtual Services in the main menu and select Manage SSO Domains.

3. Enter the name of the domain and click Add.

 

4. Select LDAP as the Authentication Protocol.

5. Select the relevant LDAP endpoint in the LDAP Endpoint drop-down list. For further information on LDAP endpoints, refer to the LDAP Configuration section.

6. In the Domain/Realm field, enter the login domain to be used.

7. Select the relevant Logon format. The login format comprises of two options, as outlined below:

a) principalname: Selecting this as the Logon format means that the client does not need to enter the domain when logging in, for example username@domain. The SSO domain entered in the corresponding text box is used as the domain in this case.

When using RADIUS as the Authentication protocol the value in this SSO domain field must exactly match for the login to work. It is case sensitive.

b) username: Selecting this as the logon format means that the client needs to enter the domain and username, for example domain\username.

8. Specify the number of Failed Login Attempts that a user can have before their account is locked out. Click Set Failed Login Attempts.

When a user is locked out, all existing logins for that user are terminated, along with future logins. Users can be unblocked in the Currently Blocked Users section of the Manage Domain screen.

9. Enter the amount of time (in seconds) that you would like to Reset Failed Login Attempt Counter after. Click Set Reset-Failed Timeout.

10. Enter the amount of time (in seconds) after which a blocked user account is unblocked in the Unblock Timeout text box. Click Set Unblock Timeout.

11. Enter the relevant value(s) in the public and private idle time and max duration text box(es) and click the relevant button(s) as appropriate. The timeout value that is applied depends on whether the user selects public or private on the login screen.

12. Select the relevant option for use value (either max duration or idle time).

13. Select whether or not to use the LDAP endpoint for the health check.

14. If you have decided not to use the LDAP endpoint for the health check, in the Test User and Test User Password fields, enter credentials of a user account for the SSO Domain. The LoadMaster will use this information in a health check of the Authentication Server. This health check is performed every 20 seconds. This 20 second health check is hard coded and cannot be modified.

15. Click OK.

It is also possible to unlock blocked users from the Manage Domain screen. To do this, simply click the unlock button for the relevant blocked user.

4.2 Create a Virtual Service

Follow the steps below to create a Virtual Service with ESP. In this example we will configure an owa for Exchange 2013 service.

1. In the menu on the left, click Virtual Services and select Add New.

2. Enter the Virtual Address, for example 10.11.0.157.

This is the Virtual IP address of the Virtual Service. It must be unique and not in use by any other device on the network.

3. Enter 443 as the Port number as all workloads are accessing Exchange 2013 using HTTPS.

Creating Virtual Services for other protocols is outside the scope of this document.

4. Enter the desired Service Name, for example Exchange 2013 owa.

5. Ensure that tcp is selected as the Protocol.

6. Click the Add this Virtual Service button.

7. Expand the Real Servers section.

8. Enter /OWA/healthcheck.htm as the URL.

9. Click the Set URL button.

10. Select GET from the HTTP Method drop-down list.

11. Click the Add New button.

12. Enter the relevant Real Server Address.

13. Enter 80 as the port.

14. Click Add This Real Server.

15. Expand the SSL Properties section.

16. Select the Enabled checkbox.

17. Select the Reencrypt checkbox.

18. Click the Manage Certificates button.

19. Click Import Certificate.

20. Click the first Choose File button.

21. Browse to and select the relevant certificate.

22. Click the second Choose File button.

23. If needed, browse to and select the relevant Key File.

24. Enter the Pass Phrase.

25. Enter a name for the certificate in the Certificate Identifier text box.

26. Click Save.

27. Click OK.

28. Select View/Modify Services in the main menu.

29. Click Modify on the relevant Virtual Service.

30. Expand the Standard Options section.

31. Ensure that None is selected as the Persistence Options Mode.

32. Ensure that round robin is selected as the Scheduling Method.

33. Expand the ESP Options section.

34. Select the Enable ESP check box.

35. Select the relevant option in the Client Authentication Mode drop-down list.

36. Select the relevant Domain that was created within the SSO Domain drop-down list.

37. Enter the relevant hosts in the Allowed Virtual Hosts text box, for example mail.example.com.

38. Enter any directories that can be accessed by the Virtual Services, for example /owa* in the Allowed Virtual Directories text box.

39. Click Set Allowed Directories.

If a Virtual Service needs to allow more than one virtual directory, use a space-separated list. Optionally, a wildcard character can be used, for example /* to allow all virtual directories.

40. Enter all the virtual directories that will not be pre-authorized by this Virtual Service, for example, /owa/guid* in the Pre-Authorization Excluded Directories field.

41. Click Set Excluded Directories.

42. Enter any groups that are allowed to access this Virtual Service in the Permitted Groups text box.

43. Click Set Permitted Groups.

44. Enable or disable the Include Nested Groups option.

This field relates to the Permitted Groups setting. Enable this option to include nested groups in the authentication attempt. If this option is disabled, only users in the top-level group are granted access. If this option is enabled, users in both the top-level and first sub-level group are granted access.

There is a theoretical limit of approximately six nested groups.

45. Select an SSO Image Set, if required.

Custom SSO image sets can be created and uploaded to the LoadMaster. For more information, refer to the Custom Authentication Form, Technical Note.

46. Enter a message in the SSO Greeting Message field, if required.

The SSO Greeting Message can have up to 255 characters. The field accepts HTML code, so the users can insert their own an image can be entered if desired. The grave accent character ( ` ) is not supported. If this character is entered in the SSO Greeting Message, the character will not display in the output, for example a`b`c becomes abc.

47. Enter /owa/logoff.owa in the Logoff String text box.

In a customized environment, if the OWA logoff string has been changed, the modified logoff string must be entered here.

48. If required, select the Display Public/Private Option which will show a public/private option on the login screen. When this option is enabled, the timeout value is determined based on which option the user selects. The timeout values are set in the manage SSO domain screen. For more information on the timeout fields, refer to the Create a Single Sign-On (SSO) Domain section. When the user selects Private their username is stored for that session.

49. If needed, enable the Disable Password Form check box. This may be needed when password validation is not required, for example if using RSA SecurID authentication in a singular fashion.

50. Select the relevant option in the Use Session or Permanent Cookies field.

Permanent cookies should only be used when using single sign on with SharePoint or similar services.

51. Specify the User Password Change URL and User Password Change Dialog Message, if needed.

52. Select Basic Authentication in the Server Authentication Mode drop-down menu.

You can check the status of the Virtual Service by selecting Virtual Services > View/Modify Services in the main menu. An Up status indicates that the latest health check passed successfully.

4.3 Configure a Simple Mail Transfer Protocol (SMTP) ESP Service

In an SMTP Virtual Service (with 25 as the Port), the ESP feature is available when the Enable ESP check box is selected, but there is a reduced set of options. To configure an SMTP ESP Service, follow the steps below:

1. In the menu on the left, click Virtual Services and select View/Modify Services.

2. Click the Add New button.

3. Enter the Virtual IP Address for the Virtual Service in the Virtual Address text box.

This is the Virtual IP address of the Virtual Service. It must be unique and not in use by any other device on the network.

4. Enter 25 in the Port text box.

5. Enter a recognizable Service Name, for example SMTP ESP.

6. Click the Add this Virtual Service button.

7. Expand the ESP Options section.

8. Select Enable ESP.

9. Ensure the Connection Logging check box is selected.

10. Specify the domains permitted by this virtual service in the Permitted Domains field. For example, if the Virtual Service should receive SMTP traffic from john@kemp.com, then kemp.com must be specified in this field.

11. Click the Set Permitted Domains button.

12. Add any Real Servers, as needed, in the Real Servers section.

To check the status of the Virtual Service, select Virtual Services > View/Modify Virtual Services.

5 Troubleshooting

When users connect to a Virtual Service using both ActiveSync and OWA from the same client IP address and using the same username, it will cause the OWA session to log out. This can be prevented by separating and distinguishing these two logins.

To do this, create two separate SSO domains - one for OWA and one for ActiveSync. Both SSO domains can have the same details except for the Logon Format - this needs to be set to Principalname in one SSO domain and Username in the other.

This should result in the two connections being separated and using different logon formats, that is, user@domain.com and domain\user, and therefore ActiveSync will not cause OWA to log out when using the same IP address.

6 Support for Additional Security Headers Added

Customers have reported that Single Sign On (SSO) configurations are failing security scans that require one or more of the following headers to be set on publicly available SSO pages:

X-Frame-Options

X-XSS-Protection

X-Content-Type-Options

HSTS Strict-Transport-Security

While it was possible in previous releases (before version 7.2.40) to set these headers manually on the Virtual Service, they were not being set on associated SSO login pages. In firmware version 7.2.40, the LoadMaster automatically sets these headers on all SSO pages and also on all WUI pages served by LoadMaster. As of version 7.2.41, all headers except Strict-Transport-Security (STS) are sent. STS headers are only sent if they are enabled in the Virtual Service (Strict Transport Security Header drop-down list in the SSL Properties section).

References

Unless otherwise specified, the following documents can be found at http://kemptechnologies.com/documentation.

Web User Interface (WUI), Configuration Guide

Kerberos Constrained Delegation, Feature Description

RSA Two Factor Authentication, Feature Description

Custom Authentication Form, Technical Note

SSL Accelerated Services, Feature Description

ESP Technical Deep Dive: https://support.kemptechnologies.com/hc/en-us/articles/205449685

Last Updated Date

This document was last updated on 19 March 2021.