How to Submit a Support Request

If you require any assistance with your KEMP product, or have any support questions please follow these instructions to create a support ticket:

Using the support portal allows us to automatically route your request to one of our Technical Support Reps so you can receive the fastest and most accurate response possible. 

1) Submitting your request online Average response time < 1 Hour

  • Go to the KEMP Help Center
  • Click on Open a Support Ticket on the top menu bar.
  • Log in into your KEMP account using your KEMP ID or click Create KEMP ID
  • Complete the support request form and click Submit. 


2) Phone Support

If you require immediate assistance or prefer phone support you can contact KEMP support via phone using the contact details at here


In order for us to help you as quickly as possible please provide the following information.

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