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KEMP WAF - What steps to take if the LoadMaster cannot contact ALSI to download daily reputation data

Issue: The LoadMaster is unable to download the daily reputation data for Waf and GLSB and is reporting that the ASLI server is unreachable. A packet capture will confirm that alsi.kemptechnologies.com cannot be reached.

 

This is usually the case when there is a local search domain is configured on the LoadMaster.

The search domain is configured under System Configuration > Network Setup > Host & DNS Configuration.

 Also check if alsi.kemptechnologies.com and alsi2.kemptechnologies.com can be resolved by going to System Configuration > Logging Options > System Log Files > Debug Options > Ping Host, and change the Interface to Automatic.

 

Remove the set search domain and re-try the download.


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