How to view your LoadMaster Inventory in Kemp Support Portal
Note: Licenses listed may not reflect all the licenses within your Account.
When logging in to the Help Center and viewing your LoadMasters, you may notice that there are some LoadMasters that you own that do not appear on this list.
Each licensed LoadMaster has a unique serial number, and that serial number is associated with a KEMP ID. That KEMP ID is technically the "owner" of that LoadMaster, and the list of LoadMasters you see in the Help Center are all the LoadMasters that you KEMP ID has ownership of. If you do not see your LoadMaster in this list, you will need to update the license of your LoadMaster so that the correct KEMP ID has ownership. Below are steps on how you can do this.
Please note, this applies only to firmware versions 7.0-10 and higher.
In your LoadMaster navigate to System Configuration > System Administration > Update License.
If your LoadMaster has internet access, feel free to use Online Licensing. You'll notice on the left drop down Online Licensing is already chosen here. Simply type in your KEMP ID and password and click "Update License". If the request is successful, you will be notified of this in the Web UI and emailed the new license information (for your records). If you are unsure if your LoadMaster has internet access, feel free to use the Debug Options here to troubleshoot connectivity.
If the LoadMaster does not have internet access, you must use Offline licensing.
Change the left drop down to "Offline Licensing" and the options here will change. You will now need to click the "Get License" link specified which will redirect you to KEMP's licensing form on the web.
Here, just specify your KEMP ID and password (you do not need to populate the Order ID field) and click submit. You will then be emailed a new license blob. Copy that license blob into the "License" text box on the Offline Licensing screen.
Click "Update License" and your LoadMaster should prompt and say the license has been updated.
If you have any issues with these steps please open a support ticket. Also, it may take some time for the Help Center to update and display your LoadMaster's information. If you would like to see it updated immediately, click the refresh button inside the My Inventory window.