KEMP 360 Vision Troubleshooting

Below are some commons issues encountered when setting up KEMP360 Vision

Vision Agent Connectivity Issues

Once the Vision agent is deployed you should see the following on the KEMP 360 Vision Portal if the agent Connects Correctly.


If however there are issues with deployment you may see a Communications Problems or Never Connected Status

This means the Vision agent Cannot Communicate with the KEMP Cloud. In most cases, the reason or this is that there are network Issues for the Vision Agent connecting to the KEMp CLour OR the necessary Firewall Rules are not in place to allow the Connection.  The Firewall Rules are documented here 

In order to check if there are connectivity issues you may access Vision Agent Virtual Machine and Run a Self-Test:

Customer Vision Agent Access (user kemp360) 

Local Access to the Vision Agent can be made using the User kemp360. This can only be accessed over Console Connection. 

 The Password for this user can be retrieved through under: 

Admin Settings > Click on agent > Password 

*Note the Password dose not include the ' symbols at the start and end.

1. On Local Vision agent Login as kemp360 with the password shown. 

 2. From Here Navigate to Utilities>Self Test 

3. This will Test all the different functions of the agent including all steps towards connectivity with the cloud.

4.Below is an example of connectivity all looking good: 



If there are local networking issues you may see something like this: 





Loadmasters unreachable / No Virtual Services Seen for Cluster.

In some cases, after creating the Vision Agent and Adding a Cluster you may see

1. an indication that the Loadmaster in not reachable for monitoring or 

2. No VSs are visible under “Virtual services”

These both indicate connection issues between the Vision agent and the loadmaster.  

Ensure the Correct Bal Password has been entered when creating the cluster and check that the Vision agent is able to access the Loadmaster using the API over HTTPs.



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