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License Management Enhancements

This article relates to LoadMaster firmware version 7.2.53.

In LoadMaster firmware version 7.2.53, the following enhancements were made to the License Management screen which is accessible by going to System Configuration > System Administration in the LoadMaster User Interface (UI):

  • The Update License button was renamed to Update License/Owner. In addition to updating your LoadMaster license, this button can be used to change the ownership of the LoadMaster license (update the Kemp ID and password associated with the license).

  • The Serial Number of the license is displayed at the top of the License Management screen. This serial number is needed in certain scenarios, such as getting support and offline licensing.

The Offline Licensing method also allows you to change the ownership of the license. There are two ways to change the ownership using offline licensing - clicking the Get License link within the LoadMaster or accessing https://licensing.kemp.ax/offline directly. The workflow differs depending on which option you choose. Refer to the relevant section below for step-by-step instructions.

Change the Ownership Through the LoadMaster

To change the ownership of the license through the LoadMaster, follow the steps below:

1. In the LoadMaster User Interface (UI), go to System Configuration > System Administration > License Management.

2. Select Offline Licensing.

3. Click Get License.

4. Enter the Kemp ID and Password.

If the Kemp ID is different to the one already associated with the license, the ownership of the license will be updated to the new Kemp ID.

Change the Ownership Through the Offline Licensing Page

To change the ownership of the license by accessing the offline licensing page directly, follow the steps below:

1. In the LoadMaster User Interface (UI), go to System Configuration > System Administration > License Management.

2. Select Offline Licensing.

3. Take note of the Serial Number and Access Code.

4. Go to https://licensing.kemp.ax/offline.

5. Select Update License Owner from the Choose your action drop-down list.

6. Enter the Serial number and Product access code.

7. Enter the new Kemp ID and Password for the account that you want to change the ownership to.

8. Click SUBMIT.


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