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Unable to Download WAF rules

 

Information

 

Summary: Unable to automatically download WAF rules on the LoadMaster.
Environment:

Product: LoadMaster

OS: 7.2.48.4 and above

Platform: All

Question/Problem Description: WAF rules will not automatically download.
Steps to Reproduce: Attempt to manually download the WAF rules.
Error Message: wafupd: Connect to licensing.kemp.ax failed
wafupd: Cannot connect to any licensing server
Defect Number:  
Enhancement Number:  
Cause: Most likely a firewall blocking communication to our licensing server.  Could also not be resolving the hostname correctly.
Resolution: Check firewall to allow communication to our licensing server, licensing.kemp.ax, 52.166.52.190. Make sure the LoadMaster has a proper DNS configured or a host file entry in.
Workaround:  
Notes: To verify connection with the licensing server, ping licensing server from LoadMaster debug options, Licensing.kemp.ax   

 


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