Unable to Download WAF rules
Information
| Summary: | Unable to automatically download WAF rules on the LoadMaster. |
| Environment: |
Product: LoadMaster OS: 7.2.48.4 and above Platform: All |
| Question/Problem Description: | WAF rules will not automatically download. |
| Steps to Reproduce: | Attempt to manually download the WAF rules. |
| Error Message: | wafupd: Connect to licensing.kemp.ax failed wafupd: Cannot connect to any licensing server |
| Defect Number: | |
| Enhancement Number: | |
| Cause: | Most likely a firewall blocking communication to our licensing server. Could also not be resolving the hostname correctly. |
| Resolution: | Check firewall to allow communication to our licensing server, licensing.kemp.ax, 52.166.52.190. Make sure the LoadMaster has a proper DNS configured or a host file entry in. |
| Workaround: | |
| Notes: | To verify connection with the licensing server, ping licensing server from LoadMaster debug options, Licensing.kemp.ax |