Give users access to the support portal

Give users access to the support portal

Product: LoadMaster

Version: Any

Platform: Any

Application: Any

Would like to give a colleague access to the support portal.  

• Create a Kemp ID for specific user using link below:
  • https://support.kemptechnologies.com/hc/en-us/articles/115004201303-How-to-Create-a-Kemp-ID
• Creating a Kemp ID only gives access to support portal and the ability to open up support tickets.  Does not give the ability to see other Kemp IDs inventory. 
• The only way to have ownership of a LoadMaster be given to multiple user’s is to create a Kemp ID using an email that is configured as a shared email. All of the users that have access to the email will then have access to any information with regard to support tickets that are opened for your LoadMaster, licensing information for your LoadMaster, and more.

• Link to resend the activation email:
  https://alsi.kemptechnologies.com/resend-activation-email

•  

  Link to reset password if needed:
  https://alsi.kemptechnologies.com/resetpassword/