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GUI returns Error 500

Updated: 

 

Information

 

Summary:

When accessing Flowmon GUI, server returns Error 500 and GUI cannot be accessed
Environment:

Product:Flowmon OS

Version:any

Platform: all
Question/Problem Description:

When accessing Flowmon GUI, server returns Error 500 and GUI cannot be accessed
Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause:

Internal database doesn't respond

Known situation:

  • Number of connections was depleted
  • Corrupted database
  • Database is not running
  • Unfinished Flowmon OS update
  • Problem with postgresql certificates
Resolution:

Try to download appliance logs from a command line and provide them into the case.

Most common resolution is remote session with the Flowmon support team to investigate Postgresql problem.

 

Problem with postgresql certificates

If you get Error 500 after you generated https/potgresql certificates in GUI, try reset them from command line

IMPORTANT: Incorrect answer could result to clear configuration or data history

Login to ssh as  flowmon user

Run following command

./restore_factory_settings.sh

Answer Y for question "Do you want to restore default HTTPS, PostgreSQL SSL and CA certificates?". Answer of all other questions is N
Workaround:  
Notes:  

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