GUI returns Error 500
Information
| Summary: |
When accessing Flowmon GUI, server returns Error 500 and GUI cannot be accessed |
| Environment: |
Product:Flowmon OS Version:any Platform: all |
| Question/Problem Description: |
When accessing Flowmon GUI, server returns Error 500 and GUI cannot be accessed |
| Steps to Reproduce: | |
| Error Message: | |
| Defect Number: | |
| Enhancement Number: | |
| Cause: |
Internal database doesn't respond Known situation:
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| Resolution: |
Try to download appliance logs from a command line and provide them into the case. Most common resolution is remote session with the Flowmon support team to investigate Postgresql problem.
Problem with postgresql certificates If you get Error 500 after you generated https/potgresql certificates in GUI, try reset them from command line IMPORTANT: Incorrect answer could result to clear configuration or data history Login to ssh as flowmon user Run following command ./restore_factory_settings.sh Answer Y for question "Do you want to restore default HTTPS, PostgreSQL SSL and CA certificates?". Answer of all other questions is N |
| Workaround: | |
| Notes: |