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"Cannot connect to any licensing server" log message

 

Information

 

Summary:

After upgrading to GA 7.2.56, the LoadMaster started sending email alerts about not being able to connect to the licensing server.

Environment:

Product: LoadMaster

Version: 7.2.56

Platform: All platforms.

Application: 

Question/Problem Description:

Customer was getting ERR emails saying the LoadMasters cannot connect to any licensing server. Prior to the upgrade, the customer was not getting such alerts since these had a lower logging severity.

Steps to Reproduce:  
Error Message: "Cannot connect to any licensing server"
Defect Number:  
Enhancement Number:  
Cause: The units do not have access the internet and they can't connect over HTTPS to licensing.kemp.ax - 52.166.52.190 nor alsi2.kemptechnologies.com - 52.136.251.129.
Resolution: Since the customer couldn't disable the ERR email alerts, suggested to allow HTTPS access from the LoadMaster to our licensing servers but this was not an option either.
Workaround: Suggested to disable the call home feature which allows the LoadMaster to send data to our licensing servers for analysis.
 
This can be disabled by going to Certificates & Security > Remote Access > uncheck Enable Kemp Analytics.
Notes:

https://support.kemptechnologies.com/hc/en-us/articles/360030843451-How-to-Disable-Call-Home


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