Kemp Support, how can we help?

The latest application delivery knowledge and expertise at your fingertips.

What happens to the loadmaster when support expires?





LoadMaster support is expiring, will this effect the services?


Product: LoadMaster

Version: Any

Platform: Any

Application: Any

Question/Problem Description:

Support expiry date is tomorrow, and while they have submitted a request with sales for a renewal, they wanted to know if support expiring would cause any loadmaster functionality issues, or affect their load balanced sites before the renewal is processed.

Steps to Reproduce:  
Error Message: Subscription will expire soon, Please contact Kemp support immediately to relicense the appliance. Failure to do so may cause the LM to stop working.
Defect Number:  
Enhancement Number:  
Cause: Failure to renew support before expiry date.
  • The support expiring will not affect any core functionality of the loadmaster. It will still function, and serve traffic as expected.
  • The only additional features that require a valid license that would be effected are the following:
    • WAF ruleset downloads.
    • GEO Automated IP Blacklist data updates.
    • Firmware updates.
    • Customer support. (Note: If you have a renewal request submitted with the sales team already, support can confirm this, and still assist even if the renewal has not officially taken place yet.)
  • Once support has been purchased, update the license to reflect your new expiration date.
Notes: Update License After Renewing Support

Was this article helpful?
2 out of 2 found this helpful