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End of Life units

Updated: 

 

Information

 

Summary:

How to upgrade to a new model when a unit is End of Life
Environment:

Product: LoadMaster

Version: Any

Platform: Any

Application: Any
Question/Problem Description:

How do I upgrade to a new model when my LoadMaster model is end of life?
Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause: The LoadMaster model is going End of Life.  A model goes end of life 5 years following the end of sale date.  When a unit is End of Life it's no longer supported.
Resolution:
  • The unit needs to have valid support.  If the unit is not in support talk to sales first, regardless if its end of life or not
  • No new deployments are needed for Virtual LoadMasters.  These units can be upgraded to the new models with a license update.
Workaround:  
Notes:

https://kemptechnologies.com/contact/

https://kemptechnologies.com/end-life-eol-product-lifecycle-support-policy/
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