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Software update failed: Invalid Update

Updated: 

 

Information

 

Summary:

Trying to update the LoadMaster to a higher version but we got an error message "Software update failed: Invalid Update"
Environment:

Product: LoadMaster

Version: Any

Platform: Any

Application: Any
Question/Problem Description:

Why is the LM giving me an error when trying to use the firmware patch I received from the support site?
Steps to Reproduce:
  • Download Patch
  • Insert the downloaded zip file into "Software update file" in the LoadMaster
  • click "update machine"
Error Message: Software update failed: Invalid Update
Defect Number:  
Enhancement Number:  
Cause: File downloaded from the support site must first be unzipped
Resolution: Unzipped the file, then used it for the upgrade
Workaround:  
Notes: https://support.kemptechnologies.com/hc/en-us/articles/202384547-How-to-upgrade-the-Kemp-LoadMaster-Firmware 

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