Software update failed: Invalid Update
Information
Summary: |
Trying to update the LoadMaster to a higher version but we got an error message "Software update failed: Invalid Update" |
Environment: |
Product: LoadMaster Version: Any Platform: Any Application: Any |
Question/Problem Description: |
Why is the LM giving me an error when trying to use the firmware patch I received from the support site? |
Steps to Reproduce: |
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Error Message: | Software update failed: Invalid Update |
Defect Number: | |
Enhancement Number: | |
Cause: | File downloaded from the support site must first be unzipped |
Resolution: | Unzipped the file, then used it for the upgrade |
Workaround: | |
Notes: | https://support.kemptechnologies.com/hc/en-us/articles/202384547-How-to-upgrade-the-Kemp-LoadMaster-Firmware |