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License shows as expired

Updated: 

 

Information

 

Summary:

The LoadMaster's license shows as expired, even after Support is renewed
Environment:

Product: LoadMaster

Version: Any

Platform: Any

Application: Any
Question/Problem Description:

The license shows as expired but we did renew.
Steps to Reproduce:

Update Supported but didn't update the license.  Log in and view the License information presented in the Home page of the WUI.
Error Message:  
Defect Number:  
Enhancement Number:  
Cause: The license was renewed, but the license wasn't updated from the LoadMaster.
Resolution:
  • Need to update the LoadMaster's license.

  • To update your license, please go to the System Configuration > System Administration > Update License/License Management option in the main menu of the LoadMaster WUI. There are two ways in which you can update the license - using the online method or the offline method. A drop-down list is provided on this page to select the chosen method.

  •  

    Enter the Kemp ID in the Kemp Identifier text box, followed by your Password, then click Update License.

  •  

    After your license has been validated, you will get a pop up message recommending a reboot of your machine.  The LoadMaster will NOT force a reboot and you may do this at a later time at your earliest convenience.  If your updated license has new features that have been added, you will not see them until the machine has been rebooted.
Workaround:  
Notes:

https://support.kemptechnologies.com/hc/en-us/articles/203125319-Feature-Description-Licensing#MadCap_TOC_11_2

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