How to ensure continued support when a license is about to expire
Information
| Summary: |
This will cover how to ensure continued Support when a license is about to expire. |
| Environment: |
Product: LoadMaster Version: Any Platform: Any Application: Any |
| Question/Problem Description: |
Is it possible to get a temporary key to extend our current license for a few weeks until the renewal payment is processed? |
| Steps to Reproduce: |
Wait until Support is about to expire. |
| Error Message: | Your Home tab will note that the unit will expire within the next month. |
| Defect Number: | |
| Enhancement Number: | |
| Cause: | Support has not yet been renewed. |
| Resolution: | We offer a 30-day grace period to ensure no drops in Support. For this reason, we don't offer a temporary renewal key. Note that the unit will not stop functioning if it previously had a permanent license. Trial units will stop functioning after the 30-day grace period. |
| Workaround: | Renew Support as soon as possible. |
| Notes: |