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How to ensure continued support when a license is about to expire





This will cover how to ensure continued Support when a license is about to expire.


Product: LoadMaster

Version: Any

Platform: Any

Application: Any

Question/Problem Description:

Is it possible to get a temporary key to extend our current license for a few weeks until the renewal payment is processed?

Steps to Reproduce:

Wait until Support is about to expire.

Error Message: Your Home tab will note that the unit will expire within the next month.
Defect Number:  
Enhancement Number:  
Cause: Support has not yet been renewed.
Resolution: We offer a 30-day grace period to ensure no drops in Support. For this reason, we don't offer a temporary renewal key. Note that the unit will not stop functioning if it previously had a permanent license. Trial units will stop functioning after the 30-day grace period.
Workaround: Renew Support as soon as possible.