How to ensure continued support when a license is about to expire
This will cover how to ensure continued Support when a license is about to expire.
Is it possible to get a temporary key to extend our current license for a few weeks until the renewal payment is processed?
|Steps to Reproduce:||
Wait until Support is about to expire.
|Error Message:||Your Home tab will note that the unit will expire within the next month.|
|Cause:||Support has not yet been renewed.|
|Resolution:||We offer a 30-day grace period to ensure no drops in Support. For this reason, we don't offer a temporary renewal key. Note that the unit will not stop functioning if it previously had a permanent license. Trial units will stop functioning after the 30-day grace period.|
|Workaround:||Renew Support as soon as possible.|