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Methods of renewing SSL certificate

 

Information

 

Summary:

EU wanted to know the method of replacing their current ssl certificate and assigning it to the correct virtual services.

Environment:

Product: LoadMaster

Version: Any

Platform: Any

Application: Any

Question/Problem Description:

EU's SSL cert is expiring in a few days, and they were unsure of how to import their new cert for use on their virtual services. 

Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause: Certificate was going to expire, needed to be replaced.
Resolution:
  • Once you have an SSL cert signed by your CA, you can either choose to replace the current cert, or simply import the certificate and apply it in tandem with the current certificate.
  • If you choose replace certificate, this will overwrite the current certificate.
  • If you choose to import the new certificate, this will add the certificate to the loadmaster without deleting the old one. You can then assign it to the desired virtual services, then once the old cert expires, the loadmaster will know to switch to the current relevant one automatically. After which, you can un-assign it from your virtual services and delete it.
Workaround:  
Notes:

https://support.kemptechnologies.com/hc/en-us/articles/115003853166-How-To-Import-SSL-Certificates-To-Your-LoadMaster


Comments

Avatar

Dilson Goncalves

Dear Sirs,
Good morning, I hereby request your urgent support, as this is a production problem with a direct impact on our customers.
We are unable to import or renew ssl certificates within the platform.
Note: If you can allocate a technician with Portuguese language skills, we would be very grateful (to facilitate interaction with the technical team of the bank).
This problem is directly affecting Internet banking.

The error we get when doing the process is this 
"Certificate Identifier has been Deleted"

 

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