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Licensing and MAC Address

Updated: 

 

Information

 

Summary: Will keeping the MAC address the same keep the license associated with the VLM?
Environment:

Product: LoadMaster

Version: Any

Platform: Virtual

Application: Any
Question/Problem Description:

In the process of migrating a VLM, does keeping the MAC address the same keep the license associated with the VLM?
Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause:  
Resolution:
  • The license is tied to the serial number, and the serial number is tied to the MAC address.
  • Keeping the same MAC address will keep the license associated with the LoadMaster.
  • If the MAC address changes and causes the license to be released, the address can be changed to re-associate the license to the unit.
  • Another option for migration would be to deploy a trial unit and backup and restore the configuration and certificates on the new machine.  Kemp would then be able to transfer your license over to the new machine.  The license would have to then be updates and the migration would be complete.
Workaround:  
Notes: https://support.kemptechnologies.com/hc/en-us/articles/360003231971-How-to-create-and-restore-a-LoadMaster-Configuration-or-Certificate-Backup 

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