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Unable to update external services

 

Information

 

Summary:

Unable to update external services

Environment:

Product: Flowmon ADS

Version: Any

Platform: Any

Question/Problem Description:

In system messages appear Unable to update external service.

Steps to Reproduce:  
Error Message: Unable to update external service (download of X from X services failed)
Defect Number:  
Enhancement Number:  
Cause:

Flowmon appliance can't reach our services portal (services.flowmon.com) for updates. Also message Unable to update signature list for BPATTERNS method (download failed) may appear.

Example of the system messagemceclip0.png

Resolution:

1) Check if Flowmon is connected to the internet and also if the communication isn't blocking on the firewall

2) Check nslookup and traceroute services.flowmon.com

3) Check your DNS settings in Configuration Center -> DNS Servers

4) Delete system messages. Verify that the blacklist database appears (ADS -> Settings -> Processing -> Blacklists ->Blacklist content)

Workaround:  
Notes:  

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