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License reverted to trial

 

Information

 

Summary:

License reverted to trial after moving the VLM between nodes in a hypervisor.

Environment:

Product: LoadMaster

Version: Any

Platform: VMware, Hyper-V

Application: Any

Question/Problem Description:

We moved the LoadMaster between nodes in VMware and the license changed to a trial.

Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause: This is expected for units with dynamic MAC addresses since the serial number is tied to the MAC address and licenses are tied to the serial number.
Resolution:

Set a Static MAC address on all VLM NICs.

Contacting Support will also be needed in order to transfer your license from the old Serial Number to the new one.

Workaround:  
Notes:

https://support.kemptechnologies.com/hc/en-us/articles/201870787-Contact-Support


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