Print Server Connectivity Issues
Information
| Summary: |
Cannot connect to new virtual service that is load balancing print servers. |
| Environment: |
Product: LoadMaster Version: Any Platform: Any Application: Print Servers |
| Question/Problem Description: |
Followed the directions within the documentation for having the LoadMaster perform load balancing for print servers. I'm unable to access printers. |
| Steps to Reproduce: | Attempt to connect to the printer. |
| Error Message: | Windows couldn't connect to the printer. Check the printer name and try again. If this is a network printer, make sure that the printer is turned on, and that the printer address is correct. |
| Defect Number: | |
| Enhancement Number: | |
| Cause: | The hostname of the virtual service has not been added to the server as a secondary hostname. |
| Resolution: | The hostname that is associated with the virtual service must be added to the print server in order for the connection to be accepted. |
| Workaround: | |
| Notes: | https://docs.microsoft.com/en-us/troubleshoot/windows-server/printing/consolidate-print-servers-with-cname-records |
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