Failing health checks - Failed SSL Negotiation
Information
| Summary: |
Real Server is failing health checks, found "Failed SSL negotiation" in the log files. |
| Environment: |
Product: LoadMaster Version: Any Platform: Any Application: Any web-based application |
| Question/Problem Description: |
What do "Failed SSL negotiation" log messages indicate? |
| Steps to Reproduce: | |
| Error Message: | Failed SSL negotiation |
| Defect Number: | |
| Enhancement Number: | |
| Cause: |
HTTPS Protocol health checks are in use on the VS/SubVS indicated within Virtual Services > View/Modify Services > modify the indicated Virtual Service > if necessary, modify the indicated SubVS > Real Servers. This message indicates that the underlying TCP connection is able to form as expected, but the SSL handshake is failing. |
| Resolution: | A packet capture should be taken from the LoadMaster to determine why the SSL handshake is failing. This can be done by navigating to System Configuration > Troubleshooting > populate the Real Server address in the Address field > Start > wait one minute for health checks to run > Stop > Download. Open the file with a tool such as Wireshark. |
| Workaround: | |
| Notes: |
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