Troubleshooting a disconnected interface for hardware units
Information
| Summary: |
How to troubleshoot an interface that shows the "no link detected" status within System Configuration > Network Setup |
| Environment: |
Product: LoadMaster Version: Any Platform: Any Application: Any |
| Question/Problem Description: |
One of my ports is not working. We're not sure if it's the cable or the NIC. |
| Steps to Reproduce: | |
| Error Message: | No Link Detected |
| Defect Number: | |
| Enhancement Number: | |
| Cause: |
There are three possible causes: 1. The cable may be faulty. 2. If this is a Fiber interface, the SFP may be faulty. 3. The NIC on the LoadMaster has died. |
| Resolution: |
1. Replace the cable. 2. Replace the SFP card. 3. Contact Kemp Support if the above two resolutions don't resolve the problem, as the unit will need to be RMA'd. |
| Workaround: | |
| Notes: |
https://support.kemptechnologies.com/hc/en-us/articles/201870787-Contact-Support |
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