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Troubleshooting a disconnected interface for hardware units

Updated: 

 

Information

 

Summary:

How to troubleshoot an interface that shows the "no link detected" status within System Configuration > Network Setup
Environment:

Product: LoadMaster

Version: Any

Platform: Any

Application: Any
Question/Problem Description:

One of my ports is not working. Not sure if it's the cable or the NIC.
Steps to Reproduce:  
Error Message: No Link Detected
Defect Number:  
Enhancement Number:  
Cause:

There are three possible causes:

  • The cable may be faulty.
  • If this is a Fiber interface, the SFP may be faulty.
  • The NIC on the LoadMaster has died.
Resolution:
  • Replace the cable.
  • Replace the SFP card.
  • Contact Kemp Support if the above two resolutions don't resolve the problem, as the unit will need to be RMA'd.
Workaround:  
Notes:

https://support.kemptechnologies.com/hc/en-us/articles/201870787-Contact-Support

 

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