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LoadMaster cannot retrieve the real servers' hostname

 

Information

 

Summary:

LoadMaster is not able to resolve the hostname of the RS's.

Environment:

Product: LoadMaster

Version: Any

Platform: Any

Application: Any

Question/Problem Description:

The LoadMaster cannot do a reverse DNS lookup to get the server's hostname.

Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause: Servers don't have a PTR record on the DNS server.
Resolution:

The most commom reason of the LoadMaster not being able to do a reverese DNS lookup is because a PTR record doesn't exist for the servers.

To confirm this, run nslookup <Server's IP> against the DNS server and this should return the server's hostname.

Once verified, from the LoadMaster's WUI, go to System Configuration > Network Setup > Host & DNS Configuration > DNS NameServer and make sure the correct DNS servers are set.

Then, enter the Domain under Add Search Domain. Once done, click on Run Resolver Now under DNS Resolver Options and this should solve the issue.

Workaround:  
Notes:  

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