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"Invalid Format" error when attempting to install new SSL certificate.

 

Information

 

Summary:

Error when attempting renewal of SSL certificate

Environment:

Product: LoadMaster

Version: Any

Platform: Any

Application: Any

Question/Problem Description:

Trying to renew management certificate for one LoadMaster. but receiving an invalid format error.

Steps to Reproduce:  
Error Message: Invalid format
Defect Number:  
Enhancement Number:  
Cause: Certificate file was not in an acceptable format.
Resolution:
  • The two formats officially supported by the LoadMaster are .PEM and .PFX.
  • It is recommended to use one of these formats, although the .CER format is also acceptable.
  • When importing the certificate, the LoadMaster requires either the private key for a .PEM file, or a passphrase for a .PFX file.  Unable to import certificate without one of those two items.
  • If there is no way to locate the private key or obtain the passphrase, re-generate the certificate in the .PFX format along with a passphrase.
Workaround:  
Notes:

https://support.kemptechnologies.com/hc/en-us/articles/115003853166-How-To-Import-SSL-Certificates-To-Your-LoadMaster


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Benjamin Arroyo

I used the document to import my .pem file and .key file but I still get Invalid Format Input every time when importing my keys into my Kemp load balancer. I am saving the noprivate and private key using nano on MacOS. Could nano be making the format incorrect for some odd reason? I used nano for SSL certificates in the past. I am confused why this is not working. It should be straight forward. 

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