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"Invalid Format" error when attempting to install new SSL certificate.

Updated: 

 

Information

 

Summary:

Error when attempting renewal of SSL certificate
Environment:

Product: LoadMaster

Version: Any

Platform: Any

Application: Any
Question/Problem Description:

Trying to renew management certificate for one LoadMaster. but receiving an invalid format error.
Steps to Reproduce:  
Error Message: Invalid format
Defect Number:  
Enhancement Number:  
Cause: Certificate file was not in an acceptable format.
Resolution:
  • The two formats officially supported by the LoadMaster are .PEM and .PFX.
  • It is recommended to use one of these formats, although the .CER format is also acceptable.
  • When importing the certificate, the LoadMaster requires either the private key for a .PEM file, or a passphrase for a .PFX file.  Unable to import certificate without one of those two items.
  • If there is no way to locate the private key or obtain the passphrase, re-generate the certificate in the .PFX format along with a passphrase.
Workaround:  
Notes:

https://support.kemptechnologies.com/hc/en-us/articles/115003853166-How-To-Import-SSL-Certificates-To-Your-LoadMaster
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