How to Change Ownership/Kemp ID associated with a LoadMaster(s)
Information
Summary: |
In some cases, there may be a requirement to change the administrative ownership of a LoadMaster form on Old Kemp ID (kemp registered email) to a new Kemp ID (kemp registered email). |
Environment: |
Product: LoadMaster Version: Any Platform: Any Application: Any |
Question/Problem Description: |
How to Change Administrative Ownership/Kemp ID associated with a LoadMaster(s) |
Steps to Reproduce: | |
Error Message: | |
Defect Number: | |
Enhancement Number: | |
Cause: |
There can be several reasons form needing to change the Kemp ID associated a LoadMaster(s). Some reasons include:
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Resolution: |
To perform the change of administrative ownership from an old Kemp lD to a new email address, please ensure that the new email has been registered as a valid Kemp ID. To register an email as a Kemp ID please refer to the following link: https://kemptechnologies.com/kemp-id-registration/
For more details on how to create and register an email as a Kemp ID please refer to the following link: https://support.kemptechnologies.com/hc/en-us/articles/115004201303-How-to-Create-a-Kemp-ID
Once a email had been registered as a Kemp ID the LoadMaster(s) will need to be updated locally to reflect the change in ownership/management.
To update the LoadMaster(s) please complete the following steps:
Option 1: The LoadMaster(s) has access to the internet use Online Licensing to perform the update:
Option 2: The LoadMaster(s) does not have direct internet access do Offline Licensing:
Option 3: The Workstation has access to the internet, but it cannot connect to the LoadMaster web User interface.
Option 1:
Option 2:
For more information on how to change the administrative ownership from an old to a new Kemp ID please refer to the following link: |
Workaround: | |
Notes: |
https://support.kemptechnologies.com/hc/en-us/articles/115004201303-How-to-Create-a-Kemp-ID
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