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SAML ESP returns an error message

 

Information

 

Summary:

 When navigating to the virtual service and providing credentials, an error message is returned.

Environment:

Product: LoadMaster

Version: Any

Platform: Any

Application: Any

Question/Problem Description:

The LoadMaster is using our IdP for authentication, and the IdP logs show successful authentication, but then when the LoadMaster sends the user to the website, get "401 - You do not have authorization to perform the requested operation"

Steps to Reproduce:  
Error Message: You do not have authorization to perform the requested operation
Defect Number:  
Enhancement Number:  
Cause: The IdP certificate that was imported onto the LoadMaster was different from the certificate within Okta
Resolution: Import the correct certificate from the IdP
Workaround:  
Notes:

https://support.kemptechnologies.com/hc/en-us/articles/212736383-SAML

https://support.kemptechnologies.com/hc/en-us/articles/360003564071-How-to-Troubleshoot-ESP-SAML-Authentication-issues-using-the-SSOMGR-Debug-traces


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