Kemp Support, how can we help?

The latest application delivery knowledge and expertise at your fingertips.

  1. Kemp Support
  2. Knowledge Base
  3. Operational Maintenance

Is it possible to register multiple Kemp IDs to the same Kemp Device

Updated: 

 

Information

 

Summary:

Is it possible to register multiple Kemp IDs to the same Kemp Device
Environment:

Product: All

Version: Any

Platform: Any

Application: Any
Question/Problem Description:

If there is multiple Kemp IDs (email addresses registered to Kemp) that needs to be registered to the same kemp Device
Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause:  
Resolution:

If is not possible to register multiple Kemp IDs to the same device. The Kemp unit will only accept and register one Kemp ID at any given time. Any license update performed on a Kemp unit, it will overwrite the existing Kemp ID.

A distribution group email can be used to facilitate multiple email addresses under the one Kemp ID. Here is the steps as follows-

  1. Create a distribution group email in you company domain
  2. Register the distribution group email as a kemp ID when creating a Kemp ID
  3. Once distribution group email is registered as a Kemp ID, it can be used to license kemp Devices  
Workaround:  
Notes:

https://support.kemptechnologies.com/hc/en-us/articles/115004201303-How-to-Create-a-Kemp-ID

https://support.kemptechnologies.com/hc/en-us/articles/6471629530637-License-shows-as-expired 

Comments

In this document