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HW RAID drive partially degraded





Disk of a Flowmon hardware appliance can degrade over time and might need a replacement


Product: Flowmon Collector

Version: Any

Platform: Hardware

Question/Problem Description:

Collector might send out a notification (see below) about a faulty disk

Steps to Reproduce:  
Error Message: Module: FCC
Severity: ERROR
Time: xxxx
Message: HW RAID drive state: Partially Degraded
IP address: x.x.x.x
Defect Number:  
Enhancement Number:  
Cause: There's a chance disk will degrade over time, especially after an intensive usage. 

To check whether the disk needs replacement, and to potentially carry out the replacement, please contact Flowmon support with the following:

1. TSR logs which can be downloaded by connecting to the iDrac of your Flowmon device. Here's a guideline on how to do it:

2. Physical address of where the appliance is located (where a new disk should be send to).

3. Who is going to take over the disks (name, email and phone number) and also whether the Dell technician should perform the disk replacement


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