Unable to reset Kemp ID password due to firewall restrictions
Information
| Summary: |
Unable to reset Kemp ID password due to geological firewall restrictions. |
| Environment: |
Product: LoadMaster Version: Any Platform: Any Application: Any |
| Question/Problem Description: |
Unable to reset the Kemp ID password. The email is received though once the navigated to reset the password the browser times out. Unable to ping the server 52.136.251.129. |
| Steps to Reproduce: | |
| Error Message: | |
| Defect Number: | |
| Enhancement Number: | |
| Cause: | The firewall had geological restrictions which rejected traffic to and from the Netherlands. |
| Resolution: |
We have two licensing servers that should be whitelisted on any relevant firewalls. Servers are located in the Netherlands so firewalls must allow traffic from this geological location in order to reset the Kemp ID passwords and license LoadMasters. |
| Workaround: | |