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Unable to reset Kemp ID password due to firewall restrictions





Unable to reset Kemp ID password due to geological firewall restrictions.


Product: LoadMaster

Version: Any

Platform: Any

Application: Any 

Question/Problem Description: 

Unable to reset the Kemp ID password.

The email is received though once the navigated to reset the password the browser times out.

Unable to ping the server

Steps to Reproduce:  
Error Message:  
Defect Number:  
Enhancement Number:  
Cause:  The firewall had geological restrictions which rejected traffic to and from the Netherlands.

We have two licensing servers that should be whitelisted on any relevant firewalls.
Here are our FQDNs and the two servers associated with them: - -

Servers are located in the Netherlands so firewalls must allow traffic from this geological location in order to reset the Kemp ID passwords and license LoadMasters. 


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