Attempt to retrieve Licensing Types Failed: Error occurred. Please try again later.

0

Hi,

 

I'm trying to license a new installation of Kemp Free LM, virtual on ESX. However I'm getting the above error but the checks are ok. The error message doesn't really give alot to go on

 

This is what it looks like. Choosing online/offline as it states in the manual that comes with the free edition isn't possible and I don't have anything blocking port 443 outbound.

 

Any ideas?

 

 Attempt to retrieve Licensing Types Failed: Error occurred. Please try again later.
Connection to Default Gateway: (192.168.xx.xx - OK)
Connection to DNS: (192.168.xx.xx - OK)  (192.168.xx.xx - OK
Resolve Licensing Server FQDN: (alsi2.kemptechnologies.com - OK)
Connection to Licensing Server: (128.136.6.30 - OK)

 

 

2 comments

Avatar
0
Tony Vaughan

Hello Mikael,

I have opened a support ticket with one of our engineers to take a look at this issue,
please let me know if you still see issues with licensing

Avatar
0
Shayne Barr

Mine did this as well. I realized I had not yet verified my Kemp account with the email link. Once I did that, it worked fine.