Grace Periods Warning

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Hi, i have setup our Free Load Master in lab enviroment.
I have set ip on eth0, default gateway, DNS and from ssh i can ping 8.8.8.8 for example.
When i login to web interface i have Always this message "The call Home grace period is going to end in XX days. To avoid to be blocked, please provide an internet connection".
What i'm wrong?
Thanks

19 comments

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Christian Scheller Official comment

No, there is no specific reason for the version differences. Any downloadable version can be set to free mode, but be aware that the maximum throughput is restricted to 20mbps.

 

 

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Philippe Mahu

Hi,

Can you try to manually update the license on this VLM;
1) Access LoadMaster Web Interface
2) Navigate to System Configuration>System Administration>Update License
3) Enter your KEMP ID and Password
4) Press Update License

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assistenza

Hi, i have tryed but nothing change.
From SSH - Utilities - Diagnostic - Ping Host i have tryed to ping 8.8.8.8 but it not ping 8.8.8.8.
I have checked the gateway and it is correct.
From other internal VLAN i have ping the ip of Kemp and it respond (to test the use of gateway).
Any idea?
Thanks

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0
Philippe Mahu

Hi,

For connecting to the licensing server you will need to allow connection on port 443 on your firewall/gateway.

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0
Michael Hackel

Hi all,
Does anyone else have this problem?

Last weekend I have installed my third Free LoadMaster as the old ones always stopped working after 30 days. The initial activation works like a charm, but the day after, the "The Call Home grace period is going to end in XX days. To avoid to be blocked, please provide an internet connection" messages started to appear.

When accessing the Update License page it tells me "To update the license your LoadMaster must be connected to the Internet".

Ping tests from SSH console are successful, DNS resolution is working.
HTTP and HTTPS are allowed from the network containing the LoadMaster.
Firewall log does not contain any blocked connections from LoadMaster IP.

Any ideas?

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Henderson Hood

Yes I have the same problem. I am now considering removing Kemp from my Lab; looking for an alternative load balancer that will not expire in the middle of a Demo to Management.

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Pierre DUMAY

Same Here !

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Derek Kiely

Hi All,

So that I understand completely what is happening here. The Free LoadMaster does not update its license even if you have HTTPS access to alsi.kemptechnologies.com from the Free LoadMaster? As a result the original license expires?

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Michael Hackel

Hi Derek,
yes exactly. Internet connectivity is working fine, but the license is expiring.

But maybe the issue is fixed in 7.1-28.
I have deployed the new version a few days ago and imported my old config. By now the warning did not occur again!

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Derek Kiely

We are investigating this internally. Will keep you posted.

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Andy Drag

I have the same issue

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Kees van den Assem

Is there any solution?  I have the same problem. im using 7.1.26 vmware

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Michael Hackel

I don't know if I just was lucky or if the problem is solved in the new firmware, but in 7.1-28 (for Hyper-V) it did not happen again.

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peter Callaghan

I've got the same problem with Vers:7.1-26-15(VMware).

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Kees van den Assem

Changed to 7.1.-28b  VMWare since yesterday. No license warning until now.  Think it's fixed.

 

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Barry Gleeson

Has anybody had this issue with 7.1-28b?

 

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Kees van den Assem

No licence warnings since I moved on the 19 okt. to version 7.1-28b.  (VMWare).

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Stefan Gold

Hi all,

we had the same issue here. We figured out, that the vmware OVF Archive is version 7.1-26-15 and the vmware VMDK archive is version 7.1-30-75.

Maybe it is possible to update the OVF archive to the same version as VMDK archive.

Or is there a reason for this version differences?

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andreas.zinburg

Hi,

same problem with version 7.1-26-15.

New version 7.2.47.0.17592 worked fine.

Thanks

Andreas