VLM free licencing issue

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Hello,
I am attempting to license a free Kemp for testing and am getting "To license your Appliance, it must be connected to the Internet. Please check your network settings.

Refresh the page to try to reconnect."

I confirmed that my DNS settings are correct and even tried using OpenDNS and Google DNS.

Does anyone have a good next step?

4 comments

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Derek Kiely

Is port 443 open from the LoadMaster to the Internet.

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pcharron

I believe this issue might be tied to Hyper-V NVGRE. I was able to change the network adapter to a traditional VLAN and was able to activate it and put it back into a NVGRE VM Network; however I am concerned it will not be able to make its daily call home. I did change the MTU to 1458.

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matts

I'm having this issue too.  I have port 443 and 80 open.  FW logs shows a connection attempt for SSO on port 445 being blocked???  Is there a work around?

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Derek Kiely

Hi Matt, is there a particular error that you are getting when attempting to license? What version of the product are you running?