Unable to update Licence / software

0

Hello,
I've a 3 years License. When I try to update Kemp, the soft tells that I have to enable a new license. When I try to update with online licensing, I get this error :
' Licensing failed : Cannot install new license:7".
With the offline mode I cannot too...
I just see that the UUid on the Kemp and the UUid on my license certificate are not the same... can you help me ?

2 comments

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Derek Kiely Official comment

The cause of this issue appears to be an issue on our backend licensing system. Once you have opened a ticket and we have verified your information we will then be able to address this issue for you. thanks.

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0
Christian Scheller

Hi,

in order to fix that, you will need to raise a helpdesk ticket with support. There is no way to help you out using this forum.