Licensing problem

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we have this message from the LM:
"The Call Home grace period is going to end in 27 days. To avoid to be blocked, please provide a internet connection."

But in System Configuration - System Administrator - Update License we have:

"Uuid: 1336xxxxxxc50-xxxe-9xx-1fxxxxxx68d
Activation date: July 02 2015
Licensed until: Unlimited

To update the license your LoadMaster must be connected to the Internet"

From ssh the LM ping to 8.8.8.8 is ok.
Someone could help us?

thanks,
Marco

3 comments

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Christian Scheller

Please raise a support ticket. We will need to look into this in detail.

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Henderson Hood

I am having the same issue; worried because I have a demo to convince management to purchase the real thing next week.

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it

we are having the same problem with one of our LM100 units - can't open a ticket since it is the free version we are testing out