Configuration has yet to be fully verified, Kemp Support will gladly assist if your OTRS traffic is not flowing as expected.
1 Introduction
OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.
1.1 Document Purpose
This section details a configuration for a specific application that has been provided by a customer but has yet to be fully tested.
This specific configuration will ensure that your OTRS servers are highly-available, scalable, and secure.
Configuration has yet to be fully verified, Kemp Support will gladly assist if your OTRS traffic is not flowing as expected.
2. Configuration Required
One Virtual Service listening port 443.
2.1 Global Configuration
No Changes Required.
3 Virtual Service Configuration:
3.1 OTRS
> New Virtual Service
> Enter IP Address
> Port = 443
> Name = OTRS
> Add New Virtual Service
3.2 Standard Options
> Disable Transparency
> Persistence = Source IP
> Timeout = 1 Hour
> Scheduling Method = Round Robin
3.3 Real Servers
> Checker Parameter Type = HTTPS
> Port = 443
> Add New
> Enter Real Server IP Address
> Port = 443
> Forwarding Method = NAT
If you have successfully Load Balanced your OTRS environment by implementing this specific configuration, please give a thumbs up or please leave a comment on a possible alteration that was required to make it function. Thank you
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