VLM-5000 KEMP Appliance Endless Reboot Loop

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I am in the process of setting up a new VLM-5000 KEMP Appliance. I installed the license and Exchange 2016 template, and was in the process of adding a new virtual service when the device rebooted. It is now stuck in an endless reboot loop. I have completely powered down the VM, and when I turn it back on, it returns to the same reboot loop. What do I do?

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Tony Vaughan

there was an issue with "Intel Skylake processor" causing VLMs to get stuck in a reboot loop
this is fixed on firmware 7.2-36

can you confirm if you are using this processor on our virtual host